Hotwire Communications

The Senior Program Manager of Enterprise Program Management Office will provide support for identifying and integrating best practices by developing methods and procedures to directly support the Enterprise of Hotwire Communication. This position includes activities such as project planning and sche

The Business Development Executive (BDE) is responsible for developing and maintaining relationships with property managers, HOA’s, owners, and developers in order to support bringing new telecommunication products and services to properties. RESPONSIBILITIES: Drive new access opportunity through st

The Service Technician is responsible for quality installation practices including upgrades, disconnects and troubleshooting of all existing services including IP and RF based video, voice and internet, DISH and DIRECTV. RESPONSIBILITIES: Perform reconnects, requested and non-pay disconnects, and ch

The Technical Engagement Specialist is responsible for being the single point of contact for elevated technical issues with residential or commercial services’ clients, when those issues cannot be resolved by other call center employees. They will handle all aspects of the customer relationship with

The Service Technician is responsible for quality installation practices including upgrades, disconnects and troubleshooting of all existing services including IP and RF based video, voice and internet, DISH and DIRECTV. RESPONSIBILITIES: Perform reconnects, requested and non-pay disconnects, and ch

The Installation Technician will be responsible for quality installation practices and customer training during installation of services including video, voice, and internet. RESPONSIBILITIES: Assist installation and other teams with customer activation of fiber-optic telecommunication in subscriber

The Dispatcher receives service call requests and dispatches, schedules and follows-up on work orders, with the goal of minimizing missed appointments and maximizing field technical teams’ productivity. RESPONSIBILITIES: Respond to customer service requests by prioritizing and dispatching work order

The Launch Account Manager is responsible for building relationships with boards as well as POA offices for assigned properties. The incumbent ensures the launch process progresses according to plan and the property receives the “white glove” experience from day one. The Launch Account Manager is th

The Commercial Security Supervisor is responsible for ensuring that core service/security technicians are providing commercial security customers a quality installation and service experience, through proper training, supervision, QC, equipping in a productive process driven manner. Suggesting proce

The New Property Launch Concierge is responsible for ensuring the home based technology needs of clients within new launch properties, by conducting in-home, in-person surveys at assigned properties as well as recommending additional services based on customer’s needs or desires within an assigned l

The Senior Business System Analyst – Product Owner is a leader accountable for the overall health of the Salesforce platform, serving as both Product Owner and senior business analyst for the Salesforce ecosystem (Sales Cloud, Service Cloud, Communications Cloud/Vlocity, CPQ) that supports Hotwire’s

The Service Technician is responsible for quality installation practices including upgrades, disconnects and troubleshooting of all existing services including IP and RF based video, voice and internet, DISH and DIRECTV. RESPONSIBILITIES: Perform reconnects, requested and non-pay disconnects, and ch

The Construction Technician is responsible for quality installation practices during installation of Hotwire services including video, voice and internet for commercial and residential applications including but not limited to common areas, IDFs and MDFs. RESPONSIBILITIES: Assist installation and ot

The Launch Account Manager is responsible for building relationships with boards as well as POA offices for assigned properties. The incumbent ensures the launch process progresses according to plan and the property receives the “white glove” experience from day one. The Launch Account Manager is th

Duties / Responsibilities: Work with both internal and external stakeholders to define business and system objectives and requirements. Work with product management to define strategy and requirements while identifying and securing commitment from teams across the company for new initiatives. Partne

The In-Home Sales Specialist is responsible for ensuring the home based technology needs of clients within new launch properties, by conducting in-home, in-person surveys at assigned properties as well as recommending additional services based on customer’s needs or desires within an assigned local

The Business Development Executive (BDE) is responsible for developing and maintaining relationships with property managers, HOA’s, owners, and developers in order to support bringing new telecommunication products and services to properties. RESPONSIBILITIES: Drive new access opportunity through st

The Business Development Executive (BDE) is responsible for developing and maintaining relationships with property managers, HOA’s, owners, and developers in order to support bringing new telecommunication products and services to properties. RESPONSIBILITIES: Drive new access opportunity through st

We are seeking an experienced and innovative Video Architect to join our Product and Technology team. This role will be responsible for documenting and understanding our existing Video Platforms, evaluating new technologies, and leading the integration of cutting-edge video solutions. The ideal cand

The Account Manager is the key communicator between the company and the property and is responsible for maintaining and building relationships with the Boards and HOA offices for assigned properties. They ensure the overall good “health” of the property including customer satisfaction, service deliv