Mogo Credit Tanzania

Description 1. Case Transition & Workflow Management Oversee the transfer of accounts from Soft Collections into Hard Collections. Ensure all transferred cases meet defined escalation criteria and supporting documentation requirements. Maintain strict controls to ensure no account remains unallocate

Description 1. Hard Collections Portfolio Management Manage all accounts transferred from Soft Collections and ensure immediate allocation and actioning. Develop and execute collection strategies for accounts in advanced delinquency stages. Ensure every assigned account receives the required field a

Description Key Responsibilities 1. Motorcycle Receiving & Inspection Receive all incoming vehicles (Boda & Tuktuk) delivered to the branch. Conduct detailed inspections of received vehicles to verify quantity, condition, and completeness. Confirm that chassis numbers and engine numbers match delive

Description Operational Management Lead and manage a debt collection call center comprising 100+ employees. Develop and implement collection strategies to improve recovery rates. Monitor daily collection activities and ensure achievement of departmental KPIs. Ensure compliance with company policies,

Description KEY RESPONSIBILITIES: Refund Payments Requesting refunds to Clients who have asked for a refund. Paying overpayment balances as a refund. Assigning/Unassigning payments Assisting in assigning unidentified payments. Assisting in assigning and unassigning downpayments. Assisting in allocat

Description 1.Inbound Call Center Operations · Ensure smooth day-to-day inbound call center operations across Headquarters and branch support channels · Supervise and support Team Leaders and Inbound Call Center Agents. · Monitor answer rates, service levels, response times, and overall customer ser

Description We are looking for a smart, reliable, and adaptable Customer Care Emergency Officer to support our 24-hour customer emergency response operations. The role involves handling urgent customer issues, coordinating emergency responses, monitoring incidents, and ensuring customers receive tim

Description • Conduct skip tracing activities to locate clients using internal systems, GPS tracking, and external databases • Review and prepare client cases before escalation to Hard Collection • Monitor and confirm GPS tracker status (online/offline) • Analyse client data and provide CIA (Client

ABOUT US At Mogo Credit Tanzania, we are dedicated to increasing access to finance and driving social mobility. We'll be offering a range of products, including financing for cars, motorcycles, and tuk-tuks, smart phone financing as well as logbook loans and more.

ABOUT US Eleving Group, a leading international fintech company operating in over 15 countries across three continents, is excited to introduce its newest venture: Mogo Credit Tanzania. This is an incredible opportunity to bring our proven financial solutions to a brand-new market, building on our g

ABOUT US Mogo Credit Limited (hereafter referred to as Mogo) is a microfinance firm licensed in Tanzania by the Bank of Tanzania (BOT) as a Boda Boda and Tuk-Tuk (Bajaji) Credit Provider. Our journey begins with Eleving Group, an international fintech company founded in 2012. We are much more than a

ABOUT US Mogo Credit Limited (hereafter referred to as Mogo) is a microfinance firm licensed in Tanzania by the Bank of Tanzania (BOT) as a Boda Boda and Tuk-Tuk (Bajaji) Credit Provider.

ABOUT US Eleving Group, a leading international fintech company operating in over 15 countries across three continents, is excited to introduce its newest venture: Mogo Credit Tanzania. This is an incredible opportunity to bring our proven financial solutions to a brand-new market, building on our g

Description Customer Interaction Respond promptly to customer inquiries via phone, email, live chat, and social media. Handle customer complaints professionally, provide appropriate solutions, and follow up to ensure full resolution. Maintain a positive, empathetic, and professional attitude toward

Description The Sales & Customer Support Officer provides operational and technical support to dealers, sellers, and customers throughout the device financing sales process. The role focuses on troubleshooting system issues, resolving operational challenges during applications, managing payment-rela

Description Financial Record-Keeping Record daily transactions related to loan disbursements, repayments, and operating expenses. Maintain accurate ledgers and reconcile accounts regularly. Support preparation of monthly, quarterly, and annual financial statements. Tax & Compliance Prepare and file

Description Reports to: Debt Collection Manager – Device Financing Role type: Field & Call-Based Collections | High-Growth Launch Team Support Portfolio Quality in a Fast-Growing Fintech Product Mogo Tanzania is launching a smartphone financing product aimed at increasing access to technology across

Description Location: Tanzania Reports to: Debt Collection Manager – Device Financing Role type: Team leadership | High-growth launch team Lead the Frontline of Portfolio Performance Mogo Tanzania is launching a smartphone financing product designed to expand access to technology across the country.

Train the People Who Build the Business We are scaling fast — and we need trainers who can create confident, disciplined, high-performing field teams. As Product Trainer, you will be the engine behind quality onboarding and strong execution

Description Lead, supervise, and motivate the branch team (Loan Officers, DC Field Agents, and support staff) to achieve set sales, portfolio quality, and customer service targets. Oversee daily branch operations, ensuring efficiency, compliance, and adherence to company policies and regulatory requ