pomeroy

Summary Under direct supervision responds to basic customer inquiries and requests. Essential Job Functions Answers telephones and responds to basic customer questions using established methods provided in training. Forwards call to appropriate personnel. Records call on account history record with

Summary Under direct supervision responds to basic customer inquiries and requests. Essential Job Functions Answers telephones and responds to basic customer questions using established methods provided in training. Forwards call to appropriate personnel. Records call on account history record with

Pomeroy is seeking a full time Technician to work as a travel field technician to run service tickets as needed for our customers. Printer Technician preferred but not required to apply. Core Function: This role will manage an assigned service zone and assist in other service zones when needed to en

Core Function: Distributed Systems Batch and Console Operator Perform Computer Operation duties per documented processes and procedures. This includes a working knowledge of customer system environment with ability to interact, troubleshoot issues and work independently in a 7/24/365 Environment. Sh

Entry Level Security Administrator – Roles and Responsibilities Core IAM Responsibilities: Manage user lifecycle processes including on-boarding, transfers, and off-boarding Implement and enforce Role-Based Access Control (RBAC) and least privilege access Configure and monitor multi-factor authentic

Role Overview The Executive Solution Architect is a senior client-facing individual contributor responsible for shaping and selling managed and software-enabled services across enterprise accounts. This role partners with client executives, account teams, solution architects, delivery leaders, and p

Job Description : General Function: Manages a team of associates that is responsible for one or more areas. Responsible for managing project definitions, systems analysis and development. Responsible for priorities and schedules for the development of information technology applications, and for dev

Core Function: This role will be expected to handle situations involving problem diagnosis and client relationship management. This role serves as the direct face-to-face contact for technology related issues and is expected to provide Walk-Up support with exceptional customer service skills. A key

Job description Core Function: This role will manage an assigned service zone and assist in other service zones when needed to ensure service calls are completed within the Service Level Agreement. Essential Duties & Responsibilities: The duties listed below are intended only as illustrations of the

Job description Core Function: This role will manage an assigned service zone and assist in other service zones when needed to ensure service calls are completed within the Service Level Agreement. Essential Duties & Responsibilities: The duties listed below are intended only as illustrations of the

Core Function: This role will be expected to handle high-stress situations involving problem diagnosis and client relationship management. This role serves as the liaison between assigned support areas and other areas of technology to ensure quick and efficient resolution of any problems. A key area

Key Responsibilities include: Manage assigned service zone to ensure service calls are completed within the Service Level Agreement while following company policy related to inventory management, service call management, safety initiatives, and others Troubleshoot and repair failed IT hardware in re

Position Description Title: Senior Deskside Technician Core Function: The Senior Deskside Technician role is an internal role within Pomeroy for the Client account, with similar duties as the Deskside Technician II role, but with further experience and knowledge. Essential Duties & Responsibilities:

General Function: Ability to perform standard break-fix triage for hardware and software on end user systems. Desk-side software support utilizing Windows Operating Systems. Responding to incoming service requests in a timely manner and follow set up procedures for logging, reporting and monitoring

Core Function: This role will be expected to handle high-stress situations involving problem diagnosis and client relationship management. This role serves as the liaison between assigned support areas and other areas of technology to ensure quick and efficient resolution of any problems. A key area

Key Responsibilities include: Manage assigned service zone to ensure service calls are completed within the Service Level Agreement while following company policy related to inventory management, service call management, safety initiatives, and others Troubleshoot and repair failed IT hardware in re

Core Function: This role will be expected to handle high-stress situations involving problem diagnosis and client relationship management. This role serves as the liaison between assigned support areas and other areas of technology to ensure quick and efficient resolution of any problems. A key area

Core Function: This role will be expected to handle situations involving problem diagnosis and client relationship management. This role serves as the direct face-to-face contact for technology related issues and is expected to provide Walk-Up support with exceptional customer service skills. A key

Core Function: Work to assist staff to resolve technical issues and provide courteous and knowledgeable assistance with questions. Phone support provides 1st level support for the Help Desk including research and resolution for technical problems. They serve as the primary contact for solving, assig

Core Function: This role will manage an assigned service zone and assist in other service zones when needed to ensure service calls are completed within the Service Level Agreement. Essential Duties & Responsibilities: The duties listed below are intended only as illustrations of the various types o