1
1840&Company15mo ago
USD 3–4/yr

Customer Support Representative

Cebu CityRemotePart-Timemid
OtherCustomer Support Representative
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Quick Summary

Overview

We are seeking a dedicated and detail-oriented Customer Support Representative to join our team.

Technical Tools
OtherCustomer Support Representative
We are seeking a dedicated and detail-oriented Customer Support Representative to join our team. The ideal candidate will be responsible for managing customer inquiries and ensuring timely and effective resolutions
through various communication channels.
 
This is a part time employment only. 
Shift Schedule: EST
  • Respond promptly to customer inquiries via email, messaging platforms, website chat, and social media messages.
  • Manage and resolve customer issues through our ticketing system, Zendesk, ensuring all communications are logged accurately.
  • Provide professional and empathetic support to customers, addressing product inquiries, order updates, troubleshooting, and general questions.
  • Collaborate with other departments to resolve complex issues and escalate cases when necessary.
  • Monitor and manage social media messages and comments, providing timely responses that align with the company’s tone and values.
  • Assist with processing returns, exchanges, and refunds, adhering to company policies.
  • Identify recurring issues and suggest process improvements to enhance the customer experience.
  • Maintain up-to-date knowledge of the products and services to provide accurate information to customers.
  • 2-3 years of proven experience in customer support, using Zendesk as a ticketing system.
  • Excellent written communication skills with a professional and empathetic tone.
  • Ability to multitask and manage multiple communication channels simultaneously.
  • Strong problem-solving skills and attention to detail.
  • Familiarity with social media platforms and online chat systems.
  • Self-motivated and able to work independently in a remote environment.
  • Availability to work full-time, including occasional weekends or holidays if required.
  • Experience in e-commerce or retail customer support.
  • Knowledge of timepieces or a passion for creative and artistic products.
  • Familiarity with social media management tools.
  • Flexible remote work environment.
  • Opportunities for professional growth and development.
  • A supportive and collaborative team culture

    • Listing Details

    Posted
    January 24, 2025
    First seen
    March 26, 2026
    Last seen
    April 24, 2026

    Posting Health

    Days active
    29
    Repost count
    0
    Trust Level
    51%
    Scored at
    April 24, 2026

    Signal breakdown

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