Senior Director, EPD Operations

1Password is growing. We’ve surpassed $400M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.

At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.

If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.

The Senior Director of Engineering, Product and Design Operations will report directly to the CTO and is responsible to continue to build and scale the operating system for our EPD organization.

The Sr. Director sets the department’s strategic direction, oversees operations, drives delivery, and develops a high-performing team to achieve impactful results. This leader will unify Engineering Operations and Product Operations into a single, high-leverage function that drives delivery predictability, portfolio visibility, and execution excellence.

This is a remote opportunity within Canada and the US.

• Experience: 8+ years of experience in Engineering Operations, Product Operations, Technical Program Management, or similar leadership roles. At least 5 years in a leadership role, preferably within the SaaS or cybersecurity industry. Bonus points to candidates that have led a company through IPO as an Operations Leader.

• Proven track record of delivering success enabling multi-team, complex, infrastructure-heavy delivery and building operational systems from scratch in a scaling company

• Comfort operating amid ambiguity and designing clarity.

• Data-driven with the ability to translate metrics into decisions.

• Executive presence and ability to influence senior technical leaders.

• Strong business acumen with expertise in AI, security infrastructure, developer platforms, or highly technical environments strongly preferred.

• Demonstrated success enabling multi-team, complex, infrastructure-heavy delivery.

• Exceptional analytical and strategic thinking skills, with the ability to develop and execute strategic plans that drive measurable results.

• Extensive experience in operational excellence, including process and system optimization, scalability, and the development and management of performance metrics.

• Proven success in collaborating effectively cross-functionally with senior leaders (including C-Suite) and teams.

• Outstanding communication and interpersonal skills, with the proven ability to influence across the company, using expertise, executive presence, strategic insights, and diverse influence strategies.

• Experience in successfully leading and sustaining transformational initiatives in fast-paced, complex, and dynamic environments.

• Strong history of building, developing and scaling high-performing teams.

• Build strong relationships across Engineering, Product, Design, and cross-functional partners.

• Assess the current operating model (planning, roadmapping, tooling, metrics).

• Identify systemic delivery bottlenecks and visibility gaps.

• Evaluate current EngOps and ProdOps capabilities.
  

• Clear current-state assessment.

• Top 3–5 operational risks and friction points.

• Prioritized 90-day action plan.

• Initial org design direction for unified Ops function.
  

• Define and pilot a standardized quarterly planning and portfolio process.

• Launch executive-level delivery visibility (dashboards, risk tracking).

• Apply strong program management to 1–2 high-impact initiatives.

• Clarify roles, ownership, and governance across EPD.
  

• Live portfolio-level reporting.

• Documented planning and execution cadence.

• Clear operating model for unified Eng/Product Ops.

• Early wins in predictability and transparency.
  

• Roll out operating rhythm across all EPD teams.

• Formalize dependency management and risk escalation.

• Improve roadmap confidence and delivery predictability.

• Align portfolio allocation tightly to company objectives.

• Finalize org structure and hiring plan.
  

• Fully functioning EPD operating system.

• Measurable improvement in delivery visibility and confidence.

• Board-ready reporting framework.

• 12-month operational maturity roadmap.
  

From:

• Fragmented visibility

• Reactive coordination

• Hero-driven delivery
  

To:

• Transparent portfolio management

• Predictable execution

• System-driven scale

USA-based roles only: The annual base salary for this role is between $272,000 USD and $408,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

Canada-based roles only: The annual base salary for this role is between $254,000 CAD and $381,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.

This posting is for an existing vacancy.

1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.

Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.

Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.

Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.

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