QC Operations Manager

Va-Roanoke-mid

OperationsOperations Manager

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Quick Summary

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OperationsOperations Manager

Benefits:

Bonus based on performance
Competitive salary
Dental insurance
Flexible schedule
Free food & snacks
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Relocation bonus
Signing bonus
Training & development

Quality Control Operations Manager

Location: Roanoke, VA
Position Type: Full-Time, W-2
Schedule: Second shift / field-based (flexibility required)

About the Role

We are seeking a Quality Control Operations Manager to play a critical role in maintaining and elevating service quality across our commercial cleaning operations in Roanoke. This is a hands-on, field-based leadership role focused on inspections, quality assurance, training, and team support across all facilities. This position is ideal for someone who thrives in the field, takes pride in high standards, and enjoys coaching teams to success while also collaborating closely with operations leadership. As the business grows, this role offers strong upward growth potential.

What You’ll Do

Quality Control & Inspections

Conduct routine and follow-up inspections across all assigned facilities
Identify quality issues, trends, and opportunities for improvement
Ensure cleaning standards, scopes of work, and client expectations are consistently met

Training & Coaching

Provide hands-on training and retraining for cleaners and supervisors
Reinforce best practices, attention to detail, and efficiency
Support new account startups and corrective action plans when needed

Team & Operations Support

Work closely with the Operations & Client Success Manager and supervisors to maintain service quality
Coach teams in the field and step in to directly manage when operational needs require
Recommend corrective actions, staffing adjustments, and process improvements

Collaboration & Reporting

Communicate daily with the Operations & Client Success Manager
Provide weekly updates and insights to the President and Owner
Assist with light administrative work, reporting, and documentation (estimated 20%)

Schedule & Work Environment

Primarily second-shift (approximate schedule: 2PM-10PM, 3PM-11PM, 4PM-12AM, etc.)
Field-based role with travel between sites
Flexibility required to support operational needs as they arise

What We’re Looking For

1–3 years of experience in commercial cleaning, facilities, or a similar service-based industry (preferred)
Prior leadership or management experience (required)
Strong attention to detail and a high standard for quality
Confident communicator who can coach, train, and hold teams accountable
Self-starter who works well independently and within a leadership team
Comfortable being in the field the majority of the time

Compensation & Benefits

Base salary: $42,000 per year
Quarterly performance-based bonuses
Paid Time Off (PTO)
Paid holidays
Fuel Stipend $3000 per year
Health insurance stipend $3000 per year
Company phone and laptop
Clear opportunity for growth and advancement as the company expands

Why Join Us

This role is an opportunity to own quality, build strong teams, and make a visible impact every day. If you enjoy being in the field, leading by example, and growing with a company that values accountability, collaboration, and high standards we’d love to meet you.