Logistics Control Tower Analyst - Front Office/Back Office (m/f/x)

• Monitor transportation performance and ensure end-to-end shipment visibility across assigned markets, with a focus on critical and high-priority customer orders

• Proactively communicate transportation status and identify risks before they impact customers

• Lead cross-functional escalation and recovery processes and manage transportation-related customer escalations

• Act as the single transportation point of contact for assigned markets, building strong relationships with Sales, CSR, CIR and Planning teams

• Monitor service and customer-experience metrics, identify recurring root causes and recommend improvement initiatives

• Capture market feedback and share customer insights to drive continuous improvement in transportation visibility and service quality

• Plan transportation requirements within the defined planning horizon, anticipating capacity constraints and securing carrier resources

• Balance network demand across hubs, plants and distribution centers while optimizing transportation utilization and lane efficiency

• Manage shipment execution from booking through final delivery, coordinating with plants, DCs and hubs

• Ensure carrier compliance with agreed service levels, monitor shipment progress and lead recovery actions when disruptions occur

• Monitor carrier performance against contractual KPIs and drive corrective actions and improvement plans

• Standardize transportation processes, support the implementation of transportation systems and digital solutions, and maintain data integrity and process compliance

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.   

• Private medical care 

• Life insurance 

• Retirement scheme 

• Multisport card 

• Opportunity to work globally as part of an international organization 

• Work in a respectful, inclusive, and friendly environment with open door policy 

• Professional training and onboarding package 

• Supporting your professional development, possibility to gain certifications/co-founding studies 

• Supporting your work-life balance through being a part of community groups, CSR actions, volunteering 

• Internal integration events 

• Location Information: Wrocław, Powstańców Śląskich

• Work arrangement: office based

• Working pattern: full time

• Travel: once per quarter [domestic/international]

For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at 3M.com/careers. If you have further questions please reach out to Max (our AI Virtual Assistant) via our Career Page.

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