Technical Writer

Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a wide variety of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers.

As a Service & Repair Technical Writer, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative people around the world. Here, you will make an impact by:

• Supporting the entire PSD USAC Service & Repair team in meeting customer demands for service support
• Developing and maintaining a professional working relationship with both 3M and external personnel
• Effectively communicating with other 3M team members and leadership on New Product Introduction (NPI) and product improvement projects, in the development of product technical support documentation
• Designing and writing 3M product repair manuals our internal and external service networks need to maintain the safe operation of the products according to 3m specifications, which in turn will protect those who are using our products and meet their compliance and regulation requirements.
• Learning the full portfolio of 3M PSD products supported by our team and gaining understanding of the audience that uses them.
• Develop and maintain technician certification training documentation on the supported PSD 3M products
• Learning the ability to instruct technician certification training on the supported PSD 3M products
• Serving as an internal liaison between 3M Service & Repair, Sales, Engineering, Product Quality in resolving product technical problems.

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

• Bachelor's Degree or higher AND three (3) years of technical writing experience in a private, public, government or military environment.

• High School Diploma/GED from AND seven (7) years of technical writing experience in a private, public, government or military environment.

• Competency with desktop publishing tools and computers in general, including previous experience using the following tools for writing and publishing documents: Adobe Acrobat, Microsoft Word, Microsoft PowerPoint, and Microsoft Excel

Additional qualifications that could help you succeed even further in this role include:

• Excellent communication and research skills
• Strong writing and editing skills.
• Experience in Project management
• Content management
• Experience in the emergency response/firefighting, or the fall protection industries
• Experience in the design, functionality and application of PSD products
• Understanding of commercial sales/service models
• Ability to lift and place items or products weighing approximately 25 lbs. or less on a regular basis
• Ability to learn and adapt quickly.
• Vocational/Trade, Technical diploma, and a minimum of three 3 years’ experience of technical/mechanical/ product service or repair in a private, public, government or military environment
• A minimum of three 3 years’ experience in development and conducting technical training through direct assistance, and technician training sessions

• Onsite at the 3M Scott Fire and Safety Facility in Monroe NC

Responsibilities of this position may include direct and/or indirect physical or logical access to information, systems, technologies subjected to the regulations/compliance with U.S. Export Control Laws.

U.S. Export Control laws and U.S. Government Department of Defense contracts and sub-contracts impose certain restrictions on companies and their ability to share export-controlled and other technology and services with certain "non-U.S. persons" (persons who are not U.S. citizens or nationals, lawful permanent residents of the U.S., refugees, "Temporary Residents" (granted Amnesty or Special Agricultural Worker provisions), or persons granted asylum.

To comply with these laws, 3M must help assess candidates' U.S. person status.

The questions asked in this application are intended to assess this and will be used for evaluation purposes only. Failure to provide the necessary information in this regard will result in our inability to consider you further for this particular position.

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope. 

For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers. 

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