Investigator (Austin)

WHO WE ARE:
Texas Workforce Commission connects people with careers across the state. While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. This position is located at 101 E. 15th St., Austin, TX.

TWC is not considering applications from individuals who require sponsorship for an employment visa, now or in the future, for this position. This includes, but is not limited to, individuals currently on H-1B, F-1 (OPT/CPT), or H-4 visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.

WHO YOU ARE:
The ideal candidate must have a secure, dedicated workspace with Internet service, ability to maintain a reliable consistent work schedule and be available for weekly meetings and group collaboration via Microsoft Teams and other applications during regular business hours.  

WHAT YOU WILL DO: 
The Investigator I will perform entry-level to routine (journey-level) investigative work. Employees at this level may have limited or no experience and may rely heavily on direction from others to solve problems that are not standard or may occasionally assist other staff in performing work of greater 
complexity.

YOU WILL BE TRUSTED TO:
- Conduct entry level investigations to determine if Unemployment Insurance (UI) benefit payment was properly made. 
- Evaluate and summarize investigative findings. 
- Examine, review, and audit verify UI claim records. 
- Issue fraud/non-fraud and other non-monetary decisions as needed. 
- Use personal computer to data enter corrections, record decisions, and document case information to the Benefits System. 
- Respond to oral and written inquiries from claimants, employers, and agency staff to provide customer support in a busy work environment. 
- Review investigative techniques and recommend improvements as appropriate. 
- Work quickly, perform multiple tasks, pays attention to detail, and adheres to telephone schedules and strict deadlines. 
- Work in a highly stressful environment. 
- Perform heavy telephone contact with public utilizing strong interviewing and communication skills. 
- Treat customers with courtesy and respect. 
- Handle hostile clients in a professional manner.
- Ensure maximum confidentiality in all aspects of the job. 
- May participate in studies and projects.
- Perform related duties as assigned.

YOU QUALIFY WITH:
- Six months of full-time experience performing auditing or investigating work; or unemployment insurance claims examiner tasks; or gathering of information, interviewing, counseling, or in the
instruction, demonstration, and interpretation of policies in a public or private enterprise.
- Relevant academic credits may be applied toward experience
qualifications for this position.

YOU ARE A GREAT FIT WITH:
- Recent Unemployment Insurance (UI) experience and knowledge of UI regulations.
- Investigation experience.
- Bilingual (Spanish/English).

YOU GAIN: 
- A Family Friendly Certified Workplace
- Competitive salary: $3,845.00/month 
- Defined Retirement Benefit Plan 
- Optional 401(k) and 457 accounts 
- Medical Insurance 
- Paid time off, including time for vacation, sick and family care leave 
- Additional benefits for active employees can be found at https://www.ers.texas.gov/Active-Employees/Health-Benefits.

VETERANS:
Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ComplianceInspectionandInvestigation.pdf 

HOW TO APPLY: 
To be considered, please complete a State of Texas Application for Employment and apply online at www.workintexas.com or on Taleo (Job Search). TWC is not considering applications from individuals who require sponsorship for an employment visa, now or in the future, for this position. This includes, but is not limited to, individuals currently on H-1B, F-1 (OPT/CPT), or H-4 visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.