AVP Patient Contact Center Operations

This is a full-time, remote role.

Assists with the development and management of central services. Works with Practices, Physicians, Executive leaders, and System partners with new and established improvement strategies by providing leadership, guidance, and direction in achieving outcomes consistent with mission, philosophy, goals, and objectives. Assists with centralized implementations, tracking and reporting. Implements strategy and supports a constructive relationship with all stakeholders through effective communication and diplomacy. The AVP Central Practice Operations manages by objective, reports by exception and works with a keen eye to clinical and financial excellence in the stewardship entrusted to them.

Essential Functions

• Provides programmatic support services to the Medical Group for central services including: strategic system program development and daily management of contact centers, data collection and analysis, problem solving and conflict resolution, relationship management and process evaluation and improvement.
• Understands and applies the management information, concepts and principles necessary to address a broad range of medical practice tasks and situations in the following domains, Financial Management, Telephony Management and Reporting, Customer Relationship Management, Human Resource Management, Governance and Organizational Dynamics, Planning and Marketing, Information Management, Risk Management and Business and Clinical Operations.
• Recommend knowledge-based solutions and courses of action that will promote quality improvement.
• Integrates and coordinates operations and optimal resource management between multiple locations.
• Organizes and manages human and physical resources to achieve input, buy-in, and optimal performance and efficiency.
• Effective communication with all teams and stakeholders for the highest transparency and to instill trust and reliability with daily operations.
• Supervises daily operations of multiple practices through on-site practice managers.
• Assesses, plans, coordinates, and evaluates the clinical and operational functions of the practices in their divisions to ensure high quality, cost effective health care is provided by an educated and competent staff.
  

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.