Home Infusion Patient Representative

Monday-Friday 8:30am-5pm

• →Registers all new patients in pharmacy data systems and ensures all key data fields are accurate and complete.  Calls patient prior to intimal delivery to introduce home infusion services and explain what to expect from the service. Validates patient insurance and demographic information is correct. Updates information as needed.
• →Serves as primary contact for patients - answering questions, problem solving and connecting patient with necessary resources as appropriate --clinical, operations, leadership, billing, etc.  Builds patient comfort and confidence with home infusion service to ensure patients know they have an expert point of contact for any concerns they may have.
• →Contacts patients prior to deliveries to assess the inventory level of supplies in the home, arranges for delivery, and discusses any special considerations necessary for the scheduling of the delivery.
• →Ensures all services are in compliance with government and private insurance requirements --proper authorization is in place before providing service, quantities provided are within allowed limits, and services provided are documented per payer requirements to ensure payment and facilitate audit response.  Communicates with appropriate parties when needed (e.g. pharmacist, dietitian, intake, etc.)
• →Coordinates with the appropriate clinican (nurse, pharmacist, dietitian) regarding the need for clinician intervention with the patient as well as the need to schedule future lab tests or nursing visits.
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  Arranges for pump exchanges as needed. Tracks the prompt return of equipment to the facility.

• →Generates patient delivery tickets promptly and with a high degree of accuracy.
• →Files prescriptions, delivery tickets and other necessary documents both physically and electronically and follows up on any prescriptions that were sent for signature to verify their return.
• →May be required to perform other duties as assigned.

Customer service via a phone, on-line, virtual, or in-person environment
Knowledge, Skills & Abilities Required:

• Strong communication skills, both verbal and written
• Working knowledge of medical terminology
• Strong organizational skills
• Good computer skills (keyboarding/data entry), including the use of Microsoft Office applications
• Ability to work independently with minimal direct supervision
• Exceptional customer service
• Very good problem solving skills

• May need to lift, carry, push, or pull up to 25 lbs while using proper technique on occasion
• Must be able to sit for long periods of time

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.