Director Enrollment Services

Charlotte based- hybrid with travel to Winston

• →Collaborate with senior leadership to develop and implement strategic plans for Enrollment Services aligned with institutional and educational goals.
• →Establish goals, performance metrics, and outcome measures to evaluate effectiveness and apply best practices across education programs.
• →Translate strategic initiatives into operational plans that enhance the student experience and support interdisciplinary collaboration.
• →Contribute to departmental business planning and broader enterprise strategy.

• →Oversee processing and maintenance of student records from application through graduation.
• →Partner with educational and student support units to ensure seamless service delivery.
• →Serve on institutional committees to streamline processes and strengthen collaboration across the School of Medicine and University.
• →Participate in steering committees related to admissions, financial aid, and records operations.
• →Direct oversight of Admissions, Financial Aid, Student Records, and Learner Management functions.

• →Provide direct supervision to leaders within Student Records, Financial Aid, Admissions, and Learner Management.
• →Oversee admissions application systems such as CollegeNET and related platforms.
• →Manage vendor relationships and system partner contracts.
• →Recruit, coach, and develop high-performing teams through performance management, succession planning, and professional development.

• →Develop and maintain policies and procedures to ensure compliance with federal, state, accreditation, and institutional requirements.
• →Ensure staff knowledge and training related to regulatory standards.
• →Partner with senior leadership on policy development aligned with institutional mission and compliance obligations.

• →Develop and manage the annual operating budget for Enrollment Services in collaboration with senior leadership.
• →Monitor expenditures within approved budget objectives.
• →Support grant development and management for academic and educational initiatives.

• →Uphold the organization’s Code of Ethical Conduct and ensure compliance with applicable policies, regulations, and laws.

• Bachelor’s degree required.
• Advanced degree preferred (e.g., PhD, MBA, JD, MHA, MS, MPH, MPP, MPA).

• Advanced degree strongly preferred.

• Minimum of 10 years of progressive experience leading to management or direction of enrollment services.
• Experience in student records and/or admissions leadership preferred.

• 15 years of progressive leadership experience in enrollment services.

• Strong knowledge of enrollment services operations.
• Experience with FERPA, FAFSA, and Title IV compliance requirements.
• Experience with Workday or other ERP systems; knowledge of student information systems such as PeopleSoft.
• Proven strategic and analytical thinking skills in complex organizations.
• Demonstrated ability to work effectively with faculty and senior leaders.
• Strong people leadership, team development, and organizational skills.

• Ability to operate effectively in a complex, high-demand environment.
• Collaborative, ethical leadership style with commitment to diversity and inclusion.
• Excellent communication and relationship-building skills.
• Proven ability to lead large, high-functioning teams and programs.
• Strong organizational, planning, and accountability capabilities.

• Periodic travel required.
• Exposure to normal office environment and routine travel conditions.

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.