Manager IT Engineering- Major Incident Management

Fully remote position.

Participates in solution development and system repair tasks, including identification of requirements, design specifications, developing solutions, testing, training, implementation coordination and issue management. Provides regular and comprehensive status reports to management. Leads cross-functional teams through all aspects of project planning, implementation and completion

Manages project implementation schedules. Analyzes plan variances and takes appropriate action to ensure successful completion

Establishes detailed work plans and estimates for all project phases. Monitors progress against baseline plans. Facilitates timely resolution of issues

Assists with the appropriate integration of technology and ensures that initiatives are aligned to key business drivers/goals of the customer.

Creates, monitors and manages staffing levels and production expectations to meet needs

Works with vendors to resolve all product issues, provides product development guidance and escalates major vendor service issues. Establishes service level agreements, and quickly resolves all deficiencies

Provides status and issue updates to end user management and key stakeholders

Promotes independent and team continued research and investigation into new technologies and solutions in order to offer solutions to requirements presented for a solution

Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale.

Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives.

Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business.

Bachelor's Degree in Information Technology or related field

3 years in solution development and support. Includes 1 year of supervisory experience in a multi-discipline environment (including matrix management.

Demonstrated knowledge of enterprise organization structures/workflow and business system architecture and technology

Ability to interact and work through technical requirements with clients to formulate project design and implementation requirements.

Demonstrated negotiation and facilitation skills and ability to explain/communicate technical design decisions to users

Demonstrated strong written and verbal communications skills when consulting with internal and external partners

Demonstrated leadership abilities to include project/staff coordination, motivating staff toward common goals, and mentoring new and existing staff

Ability to handle multiple tasks, set appropriate priorities and accomplish assignments in a thorough and timely manner

Strong organizational and analytical skills. Ability to gather, organize and present data. Strong problem and issue resolution skills

Ability to handle multiple tasks, set appropriate priorities and accomplish assignments in a thorough and timely manner

• Lead enterprise Major Incident Management and service restoration efforts.
• Direct incident command, escalation, and cross-functional coordination during critical outages.
• Ensure timely executive, business, and stakeholder communications.
• Govern MIM processes, standards, reporting, and performance metrics.
• Drive post-incident reviews, corrective actions, and continuous improvement.
• Strengthen operational resilience through readiness, training, and integration with DR/BC and cybersecurity programs.

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position.  Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.