IT Service Desk Support

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Customer SupportIt Support Specialist

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Quick Summary

Key Responsibilities

Respond to tech inquiries via email, through online chats, over the phone,

Technical Tools

Customer SupportIt Support Specialist

Provide quick and effective assistance with information technology systems
Guide end users remotely through systems configuration, troubleshooting, and maintenance
Listen attentively to end users’ questions and concerns and offer optimal solutions
Prioritize end user satisfaction in all communications, directing unresolved issues to next-level personnel

Responsibilities

~1 min read

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Respond to tech inquiries via email, through online chats, over the phone, or in person
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Inform end users about IT products and services
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Walk end users step-by-step through the problem-solving process
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Help with troubleshooting hardware and software
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Follow up with end users to ensure satisfactory service
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Communicate end user feedback to the appropriate internal team members

Requirements

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Excellent problem-solving and analytical skills
Comprehensive knowledge of computer systems and experience troubleshooting hardware and software
The ability to break down technological processes and deliver clear, step-by-step instructions
Patient, friendly demeanor with a great aptitude for listening
Strong verbal and written communication skills
Commitment to providing exceptional end user service
Team-oriented mindset with an openness to constructive feedback

Eagerness to learn new technologies and systems
Experience working as an IT help desk technician or in a similar end user support role

Bachelor’s degree in Information Technology, Computer Science or related field preferred, but not required
Proven experience in customer service or technical support role is advantageous
Strong communication skills, both written and verbal, with a customer focused approach
Familiarity with Window and MacOS operating systems
Basic understanding of networking concepts
Proficiency in Microsoft Office Suite and other common software applications
Ability to work independently and collaboratively in a fast-paced environment
Exceptional problem-solving sills and attention to detail

The anticipated hourly rate for this position is $20.50. The actual base offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The hourly rate listed is just one component of Taylor Corporation’s total compensation and benefits package for employees.