Patient Experience Advisor

Monday through Friday, (5) 8-hour shifts or (4)10-hour shifts. Occasional off shift work based on dept needs.

The purpose of this position is to directly drive the implementation, hardwiring and sustainability of the Signature Experience throughout the organization. Team members in this role will build and maintain direct partnerships with leadership across Advocate Aurora Health in the integration and oversight of organizational change. Using an evidence-based model, the team member in this position utilizes a detailed framework and practical behaviors and tactics to enhance a highly reliable culture of service and operational excellence that leads to improvements in all Key Result Areas. All aspects of the role should be achieved through continuous demonstration of Advocate Aurora’s Purpose and Values.

• →Accountable for successful relationships with site/system administrative teams. Partners with site leadership and Patient Experience teams to develop and effectively execute a site implementation plan to hardwire and sustain the Signature Experience.
• →Ensure Patient Experience project deliverables are completed on time, according to the predetermined specifications, and with the achievement of expected outcomes.
• →Provide coaching and direction to site Patient Experience teams to ensure team effectiveness and achievement of outlined objectives.
• →Serve as an expert resource for site leadership on organizational change, performance, development and all components of the Signature Experience model.
• →Provides coaching to build skill for leadership teams on the use of evidence-based practices, tactics and techniques.

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

• None Required.

• Bachelor's Degree in Organizational Development, or
• Bachelor's Degree in Education.

• Typically requires 5 years of experience in curriculum design, group facilitation and training, implementation of large scale transformation /change initiatives, organizational development, or human resource consulting, performance improvement.

• Ability to develop rapport quickly with all levels of leadership.
• Strong facilitation skills.
• Organizational assessment / diagnostic skills.
• Extensive knowledge of a strong consultative approach.
• Strong human relations and interpersonal skills.
• Ability to navigate and establish priorities in an often-ambiguous environment.
• Demonstrated organizational and prioritization skills.
• Excellent communication skills.
• Large group presentation skills.
• Proficient in Microsoft Word, Excel PowerPoint.
• Demonstrated knowledge of patient experience data analysis and report preparation.

• Operates all equipment necessary to perform the job.
• Exposed to a normal office environment.

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.