Patient Service Representative (PSR), Oncology Clinic

Oncology Clinic- Suite 980.

40hours weekly.

Monday-Friday, 8:30am - 5:00pm. No weekends. No Holidays.

Acts as the first point of contact for patients by providing outpatient department and/or clinic reception. Greet and register the patient, completes all necessary forms, obtains demographic and insurance information, collects copayment, posts payments, and adds or updates basic patient account information. Schedules new and follow-up patient appointments and coordinate more complex scheduling of ancillary services appointments, tests and procedures. Maintains, confirms and/or secures prior authorization required to receive physician or medical services as needed. Acts as a staff and department resource.

• High school diploma or equivalent.
• Experience handling difficult caller/customers/patients.
• Typically requires at least 1 year of experience in providing customer service that includes experience in patient scheduling, registration and department / medical clinic reception.

Scheduled hours: Monday – Friday, 8:30am- 5:00pm. No weekends. No Holidays. This role is primarily a scheduling position.

As a Patient Service Representative (PSR), you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day. 

As a key member of the ambulatory care team, you will:

• →Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• →Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• →Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Aurora St. Luke’s Medical Offices- 2801 W Kinnickinnic River Pkwy- Suite 980-Milwaukee, WI 53215.

Oncology specialists at Aurora Cancer Care in Milwaukee, WI, offer compassionate and expert care for all stages of cancer. The team of specialty oncologists, including radiation and surgical oncologists, specialize in minimally invasive cancer treatment tools and techniques and are dedicated to helping fight cancer by using the latest advancements in cancer treatments. 

• This position may require travel, therefore, will be exposed to weather and road conditions. ​​ 
• Operates all equipment necessary to perform the job.​ 
• Exposed to a normal office environment with significant patient and public contact.  May be exposed to ill or contagious patients.​ 
• Must be able to transition from sitting to standing frequently.  Must be able to stand and sit for extended periods of time and be physically mobile throughout the workday.​ 
• ​​Frequently lifts to 10 lbs. and occasionally lifts 20 lbs. or more.  This occurs when moving equipment and supplies and when transporting patients and/or charts.​ 
• Must be able to push/pull up to 50 lbs. with assistance.​ 
• Sensory requirements include vision, hearing and touch.  Must also be able to speak clearly.  
• ​Must be able to use hands with fine motor skills for keyboard data entry.

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.