Insides Sales Specialist (m/f/d) Infectious Diseases

Sales Growth & Revenue Generation

• Proactively contact existing and prospective customers to generate sales opportunities and increase revenue.
• Promote and sell the company's products, programs, and services through telephone and digital channels.
• Build, maintain and strengthen relationships with key contacts, decision-makers and stakeholders.
• Execute outbound sales campaigns targeting hospitals, laboratories, physician offices, distributors, and other healthcare customers.
• Support new product launches and commercial initiatives.
• Meet or exceed assigned sales targets, KPIs, and activity metrics.
• Generate and qualify sales leads for the field sales organization.
• Schedule customer appointments and support territory development activities for field sales teams.

Customer Support & Commercial Operations

• Serve as a primary point of contact for customers, addressing inquiries, resolving issues and ensuring high levels of customer satisfaction.
• Manage daily customer activities, including quotations, order follow-up, delivery tracking and customer requests.
• Support the field sales organization through quotation preparation, customer follow-up and backlog management.
• Collaborate closely with Customer Service, Technical Service, Order Management, Sales and other internal departments to deliver effective customer solutions.
• Utilize available business tools and customer information to assess customer needs and identify commercial opportunities.

CRM & Data Management

• Maintain accurate, complete and up-to-date customer information within CRM systems, including Salesforce (SFDC) and other relevant platforms.
• Ensure timely documentation of customer interactions, opportunities and account activities.
• Support data quality initiatives and contribute to effective customer segmentation and territory management.
• Utilize CRM and sales analytics tools to prioritize activities and improve account performance.

Sales Execution & Continuous Improvement

• Participate in campaigns, business development initiatives and customer acquisition programs.
• Support the implementation of sales strategies and commercial initiatives.
• Contribute ideas and recommendations to improve sales effectiveness, customer engagement and operational efficiency.
• Demonstrate a proactive, results-oriented approach to achieving individual and team objectives.

Compliance & Quality

• Ensure compliance with company policies, procedures, quality standards and applicable regulatory requirements.
• Carry out duties in compliance with established business policies and procedures.
• Demonstrate commitment to the development, implementation and effectiveness of applicable Quality Processes as required by ISO, FDA and other regulatory standards.
• Ensure that all activities are conducted in accordance with quality system requirements.
• Exhibit professional behavior with internal and external business associates that reflects positively on the company and is consistent with company policies and practices.

General Responsibilities

• Maintain confidentiality of sensitive business information.
• Understand and maintain awareness of the quality consequences that may occur from the improper performance of job responsibilities.
• Demonstrate professionalism and a customer-focused approach in all business interactions.

• Minimum 2 years of experience in outbound sales environment is a must.
• Completed commercial apprenticeship, business qualification or equivalent professional experience.
• Experience working with CRM systems and Microsoft Office applications.
• Strong communication and relationship-building skills.
• Experience in customer service or commercial support. 
• Knowledge of Salesforce (SFDC) or comparable CRM systems.
• Familiarity with commercial processes, customer segmentation and account planning.
• Experience working in a customer-focused and performance-driven environment.
• Results-oriented mindset with the ability to work independently and manage multiple priorities.
• Strong organizational skills and attention to detail.
• Ability to effectively plan and manage customer activities, priorities and territory responsibilities in a structured manner.
• Proven track record of achieving sales targets and performance metrics.
• Fluency in German, both written and spoken, good English language skills.

In specific locations, the pay range may vary from the range posted.