DMC Operations Specialist

Job Description:

Abercrombie & Kent is the world’s leading luxury travel business and has been a pioneer of experiential luxury travel since 1962. Founded as a luxury safari company in Africa, A&K today employs more than 3000 staff in over 70 offices in more than 83 countries. The company specialises in private, tailor-made and flexible small group travel to every corner of the globe and has a wholly owned portfolio of cruise boats, luxury lodges, tented camps, hotels, and all-terrain vehicles. As part of its global commitment, Abercrombie & Kent is committed to responsible and ethical tourism and through A&K Philanthropy supports projects in the communities where its guests travel dedicated to positively impacting lives and livelihoods.

A&K is seeking a full-time travel Operations Specialist to join our destination management team. The Operations Specialist will provide operational support to the Travel Specialist team to deliver a seamless travel experience for clients travelling to Australia and New Zealand.

This is an excellent opportunity for an experienced travel administrator who is looking to be part of a dynamic and high performing team, responsible for providing administration and operational support for our destination management team and assisting in the creation of inspirational travel experiences.

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  Confirm and reconfirm all services in an accurate and timely manner

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  Manage supplier release back dates

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  Manage correspondence from suppliers and respond/action/file accordingly

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  Assist the Destinations Management Team with chasing up outstanding client information/details to finalise file confirmation/reconfirmation.

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  Assist with accurate and timely production of quote – this can include sourcing rates and production of the proposal document to ensure 100% correctness in line with agreed turnaround times.

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  Liaising with the Product Manager on any rate discrepancies with suppliers.

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  Loading quotes into out in-built system once a booking confirms in an accurate and timely manner

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  Principal contact for all guides, including confirming bookings and managing expenses and invoices

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  Work with the product team to ensure all suppliers within bookings have current liability Insurance and meet Health & Safety audit requirements.

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  Assist with financial tasks including, pre-payments to suppliers, and supplier invoice queries.

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  Produce final documentation and guide letters at a high level of standard, within set source market timeframes

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  Handle on-ground changes, including liaising with client and amending services accordingly in conjunction with your assigned travel specialist and/or the Guest Relations department.
   

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  Assist with overflow tasks during busy periods including but not limited to; checking availability, additional itinerary and product research as directed by your “buddy” travel specialist.

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  Attend meetings and product training sessions (including out of normal office hours, external etc.)

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  Represent A&K on educational trips, trade shows, hosted agent educational trips and functions outside work hours when required.
   

• Recent tourism qualifications or previous experience in the travel industry

• Previous experience in a support role in tourism or events preferred

• Experience working with or an excellent product knowledge of Australia and New Zealand is desirable.

• Proficient in Microsoft Office (Word, Excel, PowerPoint & Outlook)

• Experience using an in-house Reservations System (Travel Studio experience would be considered an advantage)

• Global Distribution System (GDS) knowledge beneficial (Sabre preferred)

• Committed to the highest level of customer service.

• High degree of attention to detail.

• Excellent communications skills – both written & verbal

• Team player is a must with an enthusiastic approach to the job.

• Willingness to take on challenges. 

• Strong time management skills are essential.

• Ability to work under pressure

• Ability to prioritise & work in a demanding environment