IT Support Internship

Advanced Behavioral Health, Inc. is currently offering an IT Support Internship in the Frederick, MD office location. This role will support the day-to-day IT operations while developing practical skills in hardware, software, networking, cybersecurity, and technical support. 

ABH is a family centered mental health program that offers a wrap-around approach to treatment. We specialize in Psychiatry, Off-Site Counseling Services, On-Site therapy, and Therapeutic Mentoring. If you share our mission and vision, we invite you to join a team that wants to make a difference within the community. 

Compensation:  $15/hour, W2 
Schedule: Monday – Friday, 20 hours per week 
Location: On-site - Frederick, MD  

Essential Functions: 

• Serve as the first point of contact for all day-to-day technology and equipment/machine support needs within all offices. 
• Coordinate with our 3rd party IT partner to escalate and resolve technical issues.
• Assist with onboarding and offboarding employees, including equipment setup, account coordination, and technology provisioning. 
• Install and configure computer hardware, software, printers, and other office equipment, as needed.  
• Technology liaison in coordinating all IT software vendors, IT maintenance and project related activity. 
• ABH cell phone setup, support, and asset maintenance.  
• RingCentral point of contact for employee setup, troubleshooting, and support.  
• Maintain accurate records of company technology assets, assigned equipment, and user access, including employee directories and distribution lists. 
• Assist with software, hardware, and technology deployments and upgrades. 
• Help develop and maintain basic IT procedures, documentation, and user guides. 
• Promote appropriate use of company technology and support basic cybersecurity and technology best practices. 
• ABH Info Email monitoring and distributions. 
• Occasional travel to sites and/or vendor location, as needed. 

• Currently Enrolled in an undergraduate program at an accredited college or university.  
• Strong desire to learn about the information technology profession preferred.  
• Excellent verbal and written communication skills. 
• Outstanding organizational, problem solving, and management skills. 
• The ability to perform multiple tasks in a fast-paced environment is essential.  
• Able to work at least 20 hours per week. 
• Ability to effectively learn and acquire new knowledge and skills. 
• Ability to share knowledge and work in a strong team-oriented environment. 
• Personable, able to comfortably and pleasantly deal with a variety of personalities. 
• Must have meticulous attention to detail. 
• Proficient in Microsoft Office suite.