Patient Access Center - Scheduler

ABOUT THE ROLE:

The Patient Access Center Specialist will provide clerical and administrative support to ensure patients are scheduled, registered and ready to receive the care they need in a friendly, timely manner. 

FUNCTIONS OF THE POSITION:

•    Answers phone calls with excellent customer service skills.
•    Schedules patients within the algorithm designed, and utilizes the nurse triage when necessary.
•    Properly scans all appropriate paperwork into the Electronic Medical Record (EMR).
•    Works closely with each practice to ensure all data items are accessible and in the correct standard EMR location
•    Provides directory information to internal and external inquirers.
•    Acts in a professional manner at all times.
•    Knowledgeable of all departments and services available in the facility.
•    Perform other duties as required.

KNOWLEDGE, EDUCATION & SKILLS REQUIRED: 

•    High School diploma required or equivalent; college degree preferred or equivalent education and experience
•    Microsoft Office & Electronic Health Record Skills
•    Minimum of one years experience in a healthcare setting
•    Ability to learn new skills and adapt to change quickly.
•    Reports to work on time and as scheduled
•    Completes work in accordance with productivity metrics.
•    Must be able to provide information regarding office policy and procedure.
•    Must be able to manage emergency situations in a calm manner.
•    Must have strong decision-making skills.
•    Must be able to interpret instructions and prepare records.
•    Maintains patient confidentiality.