Custody Analyst

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Job Summary

Key accountabilities

• Receive and execute client and fund manager instructions via email/SWIFT, including call-backs and signature verification.

• Process withdrawals, benefit payments, and fixed income investments in both primary and secondary markets.

• Maintain accurate safekeeping records for physical and electronic assets.

• Process corporate actions (e.g., dividends, interest, rights issues).

• Report and track failed trades in a timely manner.

• Ensure timely billing and revenue recoupment.

• Generate accurate client statements, transaction reports, and asset summaries.

• Adhere to SLAs for client instructions, queries, and service requests.

• Monitor and report service provider performance (e.g., sub-custodians).

• Support onboarding of new clients and assets into custody systems.

• Resolve client queries within 24 hours or as per SLA, following up until closure.

• Provide market information and prepare reports for Trustee meetings.

• Submit regulatory information accurately and within required timelines.

• Perform daily cash and securities reconciliations with depositories and sub-custodians

• Investigate and clear reconciliation breaks within defined timelines

• Maintain secure and auditable records of all client communications and actions

Key accountabilities

• Ensure full compliance with regulatory requirements and internal policies.

• Prepare and dispatch regulatory returns to CMA and URBRA accurately and on time.

• Minimize operational losses by adhering to approved procedures.

• Apply maker-checker controls across custody workflows.

Role/Person specification

• Bachelor’s degree in a Business-related field from a recognized institution.

• CMA Securities Certification: CISI certification is an added advantage.

• Minimum of 3 years of relevant experience in custody operations and service.

• Exposure to regional and domestic settlement operations and SWIFT messaging.

• Knowledge of settlement markets, corporate actions, fund management, and reference data

• Ability to navigate regulatory frameworks and deliver under pressure.

• Strong problem-solving and analytical skills.

• Strong Proficiency in Microsoft Office Tools

• High attention to detail and customer service orientation.

• Business Acumen

• Customer Focus

• Results Orientation

• Innovation Leadership

• Problem Solving Leadership

• Collaboration and influencing

Education