Global Markets Sales Manager

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Job Summary

Drive Global Markets Sales growth through client engagement, cost efficiency, strategic targets, cross-team collaboration, and product innovation.

Strategic Leadership & Market Development:

• Lead and develop the Global Markets Sales function, ensuring direct engagement with clients as needed.

• Play a leading and visible role in the development and deepening of the Mozambican financial market.

• Champion digital transformation initiatives to enhance client experience and operational efficiency.

• Ensure efficient and effective cost management within the Sales desk.

Client Engagement & Business Growth:

• Establish and maintain strong relationships with key clients, originating dated structured transactions and Risk Management Products (RMPs).

• Drive the growth and deeper penetration of Global Markets products and services within the client base, actively expanding market reach and customer portfolio.

• Achieve client acquisition, product volume, and profitability targets in line with strategic objectives.

• Foster strong relationships with the Coverage teams across Corporate & Investment Banking (CIB), Business Banking (BB), and Retail Banking (RB).

• Cultivate new client relationships, grow business across existing lines, and introduce innovative products.

• Foster a culture of cross-selling across product lines to maximize client value and revenue generation.

• Proactively anticipate market trends, identify client needs, and originate trade opportunities that deliver superior risk-adjusted returns.

Sales Team Management & Culture:

• Lead and develop the Sales team, ensuring the implementation of a robust training and development plan for all team members.

• Build and monitor a strong performance-driven culture and strategic direction within the Sales team.

• Proactively encourage and embed a sales culture within the Markets team, aligned with customer service excellence and sales targets.

• Strengthen collaboration and alignment across Coverage teams to ensure seamless client engagement.

Governance, Compliance & Risk Management:

• Ensure full compliance with Group and local regulatory frameworks, credit policies, and internal standards, maintaining adherence to always approved credit limits.

• Understand and manage risks and risk events (incidents) relevant to the role.

• Ensure at least a PASS rating in all FX trade audits; promptly address and close any findings, ensuring no repeat issues.

• Establish a Service Level Agreement (SLA) between the Sales desk and all service providers and ensure ongoing compliance.

• Provide overall control and oversight to ensure efficient and high-quality service delivery to CIB and RBB clients, in line with SLA commitments.

Reporting & Planning:

• Prepare and maintain an annual Global Markets Sales Plan, with consistent monthly performance reviews and feedback.

• Provide timely reporting of client names, volumes, profitability, relationship managers, and dealer-wise segmentation, ensuring regular submission to Finance and relevant business teams for inclusion in the country deck.

• Prepare monthly reporting and participate actively in Markets Daily Calls and weekly ARO Global Markets Update Calls to share market insights and developments.

Education

Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)