Motor Claims Consultant (Drivable & Non-Drivable Claims)

South Africa·Johannesburgmid

OtherConsultant

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Quick Summary

Overview

Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise,

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OtherConsultant

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

2-5 years' experience in short-term insurance motor claims. Experience handling both drivable and non-drivable motor claims. Knowledge of claim registration, assessment, repair processes, and settlement procedures. Experience working with brokers, assessors, panel beaters, and customersManage and process drivable and non-drivable motor vehicle claims within agreed service levels, ensuring accurate assessment, customer satisfaction, and compliance with company policies.

Register and manage motor claims from notification to settlement
Assess drivable and non-drivable claims
Liaise with clients, service providers, assessors, and repairers
Authorise repairs in line with company guidelines
Ensure compliance with policy terms and conditions
Resolve customer queries and complaints
Maintain accurate claim records and documentation

Requirements

~1 min read

Matric / Grade 12
Relevant Short-Term Insurance qualification (advantageous)
FAIS-compliant qualifications (preferred)
RE5 (advantageous)

2-5 years' experience in short-term insurance motor claims
Experience handling both drivable and non-drivable motor claims
Knowledge of claim registration, assessment, repair processes, and settlement procedures
Experience working with brokers, assessors, panel beaters, and customers

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised