Officer Product Control

Job Summary

Access the millennium system and draw enquiries and compare to source reports or information

To present outstanding items that cannot be resolved as a write off (debits) or Cams Diff (Credits). Compare to GL write off account.

To have no outstanding credit items older than three months. Compare to specific GL account.

To have no outstanding debit items older than a week without an incident report. Compare to specific GL account

To attached documentation on month end recons for approval purposes

Assist with all queries received via telephone or e-mail

Identify trends in nature of queries by implementing procedures to correct root of problem and forward these to the management.

Build relations with the users to assist in resolving queries by meeting with them

Raise balancing out of balance Incidents with the Technical teams

To prepare a daily and monthly recon on excel

Daily save all relevant recons on server

To ensure that month end reconciliations are done and signed by the 5th working day of any month

Attached relevant source system reports for approval purposes

To adhere to daily SLA's (Service Level agreement) with stakeholders

To ensure that transactions are processed within SLA’s (service level agreement) as per RCSA (Risk & Control self-assessment) requirement where applicable. No audit findings during any audit.

To ensure that work standards always adhere TO AO&R (Account Ownership & Reconciliation) policy standards. No audit finding during any audit.

To ensure compliance to RCSA (Risk & Control self-assessment) requirements. No audit findings during any audit

To report any mistakes made during any situation to management as needed

To escalate any out of the ordinary / red flag situations to management

To forward any suggestions for improvement/cost savings to management when you became aware of such possibilities

To ensure that any ad-hoc tasks are performed according to standards applicable

• NQF level 4 : Grade 12
• English speaking
• 12 months experience in similar role
• Telephone skills
• Knowledge of accounting principles
• CAMS product
• Millenium
• EOS listings
• Interfaces between CAMS and GL
• Microsoft Excel
• Microsoft Word
• Good verbal and written communication skills
• Good interpersonal skills
• Personal organisation and time management
• Ability to work alone as well as in a team

This role requires that you are versatile in all of the above functions. It does not require all functions everyday but as and when the need requires. The department is structured in such a way that support exists for each function required

Automation of this function is planned for

Area is not paper driven and requires save all work-related information, save all recons on server and always take responsibility for filing and security of information

Area is process driven not allowing any deviation from policy

Liaise with team mates to ensure consistency in team and communicate any red flag situations to team, leader and Manager.

Ensure processes are transparent with other areas they work with and that solutions are communicated for problems experienced in the area

Communicate with customer care & stakeholders on process changes

Inform of business requirement and make sure turnaround times are communicated

Education

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised