Service Centre Consultant

South Africa·Johannesburgmid

OtherConsultant

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Quick Summary

Overview

Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise,

Technical Tools

OtherConsultant

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

Enhances customer’s experience through the provision of excellent service, efficient and professional handling of support queries and requests with the aim of retaining existing customers.

Requirements

~1 min read

•   Deliver a seamless customer service experience through unique and accurate customer insights in order to retain customers
•   Place customer at the centre of the business, services and solutions to deliver an outstanding and seamless customer service.
•   Peruse, analyse and actively communicate client centric trends to improve customer experience
•   Clarify requirements and delivery outcome expectation to exceed customer expectations.

• Adhere to specified policies, standards and procedures to prevent and avoid loss events.
• Eliminate time and effort spent on distracting activities and other unproductive behavior in order to adhere to schedule and to make productive use of the time allocated to execute tasks.

•   Participate in own personal development, coaching and performance management processes.
•   Continuously assess own performance, seek timely and clear feedback and request
•   Foster a mindset of continuous growth and learning by acquiring different skills available in the department and excelling in them in order to provide world- class customer service.
•   Always exhibit the image of wanting to display Absa values and commitment to the team in reaching our service delivery objectives and enhancing our customer service capability.

• Understand and mitigate risks and risk events (incidents) relevant to the role to ensure compliance.
• Conduct all activities and duties in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Policies and Policy Standards

Education

Higher Certificate (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised