Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Neo4j
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to understand system dependencies and impact of issues.
- Document troubleshooting steps and resolutions to build a knowledge base for future reference.
- Assist in the implementation of process improvements to enhance system stability and support efficiency.
- Provide timely updates to stakeholders regarding issue status and resolution progress.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Neo4j.
- Experience with graph database concepts and data modeling.
- Ability to analyze and troubleshoot complex software issues within distributed systems.
- Familiarity with query languages and performance tuning in graph databases.
- Strong problem-solving skills and attention to detail.
- Effective communication skills to collaborate with technical and non-technical teams.

Additional Information:
- The candidate should have minimum 3 years of experience in Neo4j.
- This position is based at our BDC7A - SEZ office.
- A 15 years full time education is required.

15 years full time education

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