Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : OutSystems
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous engagement with complex software environments to maintain system reliability and support business continuity through effective troubleshooting and problem resolution.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Coordinate with stakeholders to ensure timely resolution of application issues and minimize business impact.
- Mentor junior team members by sharing knowledge and best practices to enhance team capabilities.
- Monitor system performance and proactively identify potential risks to prevent disruptions.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in OutSystems.
- Strong problem-solving skills with the ability to analyze complex software issues and deliver effective solutions.
- Experience in managing and supporting enterprise-level applications within dynamic environments.
- Ability to collaborate effectively with cross-functional teams to drive issue resolution and continuous improvement.
- Familiarity with software debugging, incident management, and root cause analysis techniques.
- Excellent communication skills to clearly articulate technical information to diverse audiences.

Additional Information:
- The candidate should have minimum 12 years of experience in OutSystems.
- This position is based at our Pune office.
- A 15 years full time education is required.

15 years full time education

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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