Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Salesforce Lightning Web Components
Good to have skills : NA
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous interaction with different teams to understand system intricacies and deliver timely solutions that maintain business continuity and enhance system reliability.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to streamline issue resolution processes and improve system performance.
- Mentor junior team members to develop their problem-solving and technical skills.
- Coordinate cross-functional communication to ensure alignment on system updates and incident management.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in Salesforce Lightning Web Components.
- Strong knowledge of component-based architecture and event-driven programming.
- Experience in debugging and troubleshooting complex application issues.
- Familiarity with integration techniques and working with APIs within Salesforce environments.
- Ability to optimize performance and ensure scalability of Lightning Web Components.
- Understanding of version control systems and deployment processes in Salesforce.

Additional Information:
- The candidate should have minimum 5 years of experience in Salesforce Lightning Web Components.
- This position is based at our Mumbai office.
- A 15 years full time education is required.

15 years full time education

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