Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Governance Risk & Compliance (GRC) Platform Operations
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : Degree, Minimum 3 years of experience in IT Security/Information Security

Summary: As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth operation of the Governance Risk & Compliance (GRC) Platform. Your typical day will involve accurately defining client issues, interpreting and designing resolutions based on deep product knowledge, and utilizing exceptional communication skills to keep our world-class systems running. Roles & Responsibilities: - Provide ongoing support to clients, acting as the interface between the client and the GRC Platform. - Accurately define client issues and interpret and design resolutions based on deep product knowledge. - Utilize exceptional communication skills to keep our world-class systems running. - Collaborate with cross-functional teams to ensure the smooth operation of the GRC Platform. - Stay updated with the latest advancements in GRC Platform Operations, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: - Must To Have Skills: Experience in Governance Risk & Compliance (GRC) Platform Operations. - Must To Have Skills: Exceptional communication skills. - Good To Have Skills: Experience in Cloud Tech Support. - Good To Have Skills: Experience in Application Support. - Strong understanding of GRC Platform Operations. - Solid grasp of Cloud Tech Support and Application Support. - Experience with data analysis and problem-solving. - Experience with project management and collaboration tools. Additional Information: - The candidate should have a minimum of 2 years of experience in Governance Risk & Compliance (GRC) Platform Operations. - The ideal candidate will possess a strong educational background in computer science, information technology, or a related field, along with a proven track record of delivering impactful solutions. - This position is based at our Chennai office.

Degree, Minimum 3 years of experience in IT Security/Information Security