AWS Amazon Connect Engineer

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Quick Summary

Key Responsibilities

Lead customer discovery and design sessions using AWS Cognitive CX suite Design, Solution, and Implement AWS solutions focused on customer experience and customer engagement Develop PoCs, prototypes,

Technical Tools

OtherEngineer

The AWS Practice within is home to our deepest AWS experts and supports Accenture’s more than 1,500 certified AWS architects across the company. Join our team and be among Accenture’s most talented AWS practitioners, our AWS SWAT team. The group is responsible for Accenture’s most complex AWS projects and provides our delivery capability for the Accenture AWS Business Group (AABG). AABG is the deepest relationship Amazon Web Services has with any partner in the ecosystem. Choosing Accenture and the AWS Practice will take your AWS experience and skills to the next level and allow you to work in an innovative and collaborative environment. At Accenture, you can lead the world’s largest enterprises on the path to native cloud transformation and serverless, on the leading edge of cloud.

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career.

Responsibilities

~1 min read

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Lead customer discovery and design sessions using AWS Cognitive CX suite
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Design, Solution, and Implement AWS solutions focused on customer experience and customer engagement
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Develop PoCs, prototypes, demonstrations and assets
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Work with AWS business development, sales and architecture teams for campaigns, opportunities and solutions
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Work with Accenture’s global network to bring best practices and assets to the local market
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Interact with management levels at a client and/or within Accenture/AWS

A service designer with a developer background and the ability to learn quickly
Proven record of using customer experience and engagement tools, preferably within the AWS and Amazon ecosystem – Connect, Pinpoint

Requirements

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Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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