Cloud Services Engineer

Project Role : Cloud Services Engineer
Project Role Description : Act as liaison between the client and Accenture operations teams for support and escalations. Communicate service delivery health to all stakeholders and explain any performance issues or risks. Ensure Cloud orchestration and automation capability is operating based on target SLAs with minimal downtime. Hold performance meetings to share performance and consumption data and trends.
Must have skills : SUSE Linux Administration
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Cloud Services Engineer, you will serve as a vital link between clients and Accenture's operations teams, facilitating support and managing escalations. Your typical day will involve communicating the health of service delivery to stakeholders, addressing performance issues, and ensuring that cloud orchestration and automation capabilities function effectively. You will also hold performance meetings to discuss data trends and consumption metrics, ensuring that services meet target service level agreements with minimal downtime. Your role is crucial in maintaining a seamless connection between client needs and operational execution, fostering a collaborative environment for problem-solving and continuous improvement.

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Facilitate communication between clients and internal teams to ensure alignment on service delivery.
- Analyze performance metrics and prepare reports for stakeholders to highlight trends and areas for improvement.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in SUSE Linux Administration.
- Experience with cloud orchestration tools and automation frameworks.
- Strong understanding of service level agreements and performance metrics.
- Ability to troubleshoot and resolve technical issues in a timely manner.
- Familiarity with monitoring tools to assess system performance and reliability.

Additional Information:
- The candidate should have minimum 2 years of experience in SUSE Linux Administration.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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