Operations Engineer

Project Role : Operations Engineer
Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : Network Infrastructures, Service Engineer
Good to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
Service Engineer -A Network Service Engineer ensures the availability, performance, and stability of enterprise network services through proactive monitoring, incident resolution, troubleshooting, and change implementation across LAN, WAN, SD-WAN, Security,DDI , SASE


Roles & Responsibilities:
Roles & Responsibilities:

Manage daily operations of WAN, LAN, WLAN, SD-WAN, DNS/DDI, Load Balancing
Monitor network performance, availability, capacity, and service health.
Perform incident management, troubleshooting, and service restoration activities.
Support Major Incident Management (MIM) and engage vendors/TAC teams for critical issues.
Execute approved changes, validate implementations, and perform post-change verification.
Create and maintain operational runbooks, SOPs, and technical documentation.
Perform root cause analysis (RCA) and drive preventive actions for recurring issues.
Manage CMDB updates, asset inventory accuracy, and lifecycle activities.
Collaborate with application, cloud, security, and infrastructure teams to ensure end-to-end service availability.
Participate in on-call and escalation support for business-critical services.
Contribute to continuous service improvement, operational efficiency, and automation opportunities.



Professional & Technical Skills:
Must To Have Skills:
Certification - JNCIP MIST AI , CCNP , BlueCat Associate
Network Observability & Monitoring
SD-WAN (Cisco, Juniper )
DC LAN ( Cisco , Arista )
F5 LTM & GTM
SASE (Alkira)
Routing & Switching (BGP, OSPF)
Incident & Problem Management
Performance & Capacity Management
Log Analytics and packet analysis



Additional Information:
- The candidate should have minimum 5 years of experience in Network Infrastructures.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.

15 years full time education

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com