S&C Global Network - AI - Healthcare CCAI -Analyst

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Quick Summary

Key Responsibilities

Developing and fine-tuning Generative AI models to improve customer interactions, automate responses, and enhance self-service capabilities. Building and deploying ML models for various use cases,

Requirements Summary

Master’s degree in computer science, statistics, applied mathematics, or a related field with 2+ years of experience, OR Bachelor’s degree in computer science, statistics, applied mathematics,

Technical Tools

OtherAnalyst

Requirements

~2 min read

Master’s degree in computer science, statistics, applied mathematics, or a related field with 2+ years of experience, OR
Bachelor’s degree in computer science, statistics, applied mathematics, or a related field with 3+ years of experience.

We are an innovative Data Science team specializing in the Contact Center domain, dedicated to transforming customer interactions through data-driven intelligence. As part of the Marketing Analytics team, we focus on optimizing contact center operations by leveraging machine learning, natural language processing (NLP), generative ai, and advanced analytics.

Our work involves analyzing customer conversations, predicting user behavior, and enhancing self-service capabilities to reduce call transfers and improve satisfaction. We build conversational AI models, real-time recommendation systems, and predictive analytics solutions that drive meaningful business impact. By integrating AI-driven insights with marketing strategies, we enable proactive customer engagement, personalized experiences, and operational efficiencies across various touchpoints.

This role involves driving strategic initiatives, managing business transformations, and leveraging industry expertise to create value-driven solutions.

If you're passionate about applying data science to solve real-world customer experience challenges, this is the team for you!

Experience in Graph Neural Networks (GNNs) for complex relational data modelling.
Expertise in LLM Optimization, including fine-tuning, prompt engineering, and efficient deployment of Large Language Models.
A track record of scientific publications or intellectual property generation demonstrating expertise in AI and data science.
Exposure to Agentic AI approaches (tool use, planning/memory, multi-agent orchestration, autonomous workflows)

Strong ability to extract strategic insights from large data sets.
Adept with using Statistical (like forecasting/modeling, optimization models), Machine Learning (GBM, Decision Trees etc.), AI techniques (Deep Learning)
Proficient in data handling suites PYTHON, Spark, SQL, or similar packages
Excellent written and oral communication skills with ability to clearly communicate ideas and results to non-technical businesspeople.
Strong aptitude, ability, motivation, and interest in placing quantitative analysis in the context of marketing and business economics.
Adept with knowledge & working on Visualization tools like Tableau, POWER BI, etc.

Responsibilities

~1 min read

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.