Service Desk

Join Accenture's Service Desk team and play a key role in delivering high-quality end-user support services. You will be responsible for troubleshooting hardware, software, and IT-related issues while ensuring a seamless technology experience for employees and stakeholders.

This role offers opportunities to work with diverse technologies, collaborate with cross-functional support teams, and contribute to continuous improvement initiatives that enhance IT service delivery and user satisfaction.

• →Provide first and second-level technical support for PCs, laptops, peripherals, and standard business applications.
• →Diagnose and resolve hardware, software, operating system, and connectivity issues in a timely manner.
• →Install, configure, maintain, and upgrade laptops, desktops, and related equipment.
• →Manage user accounts, access requests, password resets, and basic security administration activities.
• →Log, track, and resolve incidents and service requests through the IT service management system in accordance with established SLAs.
• →Coordinate with infrastructure, network, application, and vendor support teams for issue escalation and resolution.
• →Perform hardware replacement, imaging, software deployment, and device lifecycle management activities.
• →Create and maintain technical documentation, knowledge articles, and support procedures to improve service efficiency.
• →Support asset inventory management and ensure accurate tracking of IT equipment.
• →Identify recurring issues and recommend process improvements to enhance service quality and operational effectiveness.

• Diploma, Advanced Diploma, or Bachelor's Degree in Information Technology, Computer Science, Engineering, or a related field.
• Minimum 1-3 years of experience in Service Desk, Help Desk, Desktop Support, or End User Computing support.
• Experience supporting Windows operating systems, Microsoft 365 applications, and standard enterprise hardware.
• Knowledge of troubleshooting PC, laptop, printer, peripheral, and connectivity issues.
• Familiarity with ticketing and IT Service Management tools.
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent customer service, communication, and stakeholder management skills.
• Experience with Active Directory, device imaging, software deployment, and endpoint management tools.
• Knowledge of ITIL processes and service management best practices.
• Relevant certifications such as ITIL Foundation, CompTIA A+, Microsoft Certified, or equivalent.
• Experience supporting hybrid workplace environments and remote users.
• Ability to work effectively in a fast-paced, team-oriented environment.

Visit us at www.accenture.com 

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.