ServiceNow ITOM Consultant

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Visit us at www.accenture.com

We are seeking a highly skilled ServiceNow ITOM Consultant to lead and support the design, development, and implementation of IT Operations Management solutions on the ServiceNow platform. This role focuses on delivering intelligent operations by automating and enhancing visibility into infrastructure, services, and dependencies through modules such as Discovery, Service Mapping, Event Management, and CMDB.

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  Implement and configure ServiceNow ITOM modules: Discovery, Service Mapping, Event Management, Orchestration, and CMDB.

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  Work with stakeholders to gather requirements and align ITOM capabilities with business objectives.

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  Configure MID Servers, patterns, probes, sensors, and integrations with various infrastructure components.

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  Design and implement health dashboards and event correlation rules.

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  Maintain CMDB data integrity, normalization, and reconciliation rules.

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  Integrate ServiceNow ITOM with third-party tools (e.g., SolarWinds, Dynatrace, Zabbix, Splunk).

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  Conduct workshops and assessments to define ITOM roadmaps and strategies.

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  Support ServiceNow upgrades, patching, and testing of ITOM applications.

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  Provide knowledge transfer and mentorship to clients or internal teams.

• Current Baseline Security Clearance and willingness to upgrade to NV1

• Australian Citizens with ability to obtain a clearance considered

• 3+ years of hands-on experience implementing ServiceNow ITOM modules.

• Strong expertise in Discovery (both horizontal and top-down), Service Mapping, and Event Management.

• Solid understanding of network, infrastructure, cloud (AWS, Azure, GCP), and hybrid environments.

• Experience with MID Server configuration and troubleshooting.

• Proficiency in JavaScript, ServiceNow scripting APIs, and Flow Designer.

• ServiceNow Certified System Administrator (CSA) required.

• ServiceNow Certified Implementation Specialist – ITOM (CIS-ITOM) is highly preferred.

• Experience with data modeling and maintaining CMDB health.

• Strong analytical, communication, and client-facing skills.

Benefits of working at Accenture:

·       18 weeks paid parental leave

·       Long & short-term career break opportunities

·       Structured career development program

·       Local and international career opportunities.

·       Certified as a Family Inclusive Workplace™

·       Flexible Work Arrangements - centered around Accenture’s Truly Human ethos and our commitment to supporting the health and wellbeing of our people.

·       We are proud to be in the top 3 of last year’s Diversity & Inclusion Index!

At Accenture, our intention is to foster a culture and a workplace in which all of our people feel a sense of belonging and are respected and empowered to do their best work. 

We encourage applications from all people with the relevant skillset, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email exectalent@accenture.com and cite the relevant Job Number, or contact us on +61 2 9005 5000.

Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement.

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At Accenture, we recognize that our people are multi-dimensional, and we create a work environment where all people feel like they can bring their authentic selves to work, every day.

Our unwavering commitment to inclusion and diversity unleashes innovation and creates a culture where everyone feels they have equal opportunity. Our range of progressive policies support flexibility in ‘where’, ‘when’ and ‘how’ our people work to ensure that Accenture is an organisation where you can strive for more, achieve great things and maintain the balance and wellbeing you need.

We encourage applications from all people, and we are committed to removing barriers to the recruitment process and employee lifecycle. All employment decisions shall be made without regard to age, disability status, ethnicity, gender, gender identity or expression, religion or sexual orientation and we do not tolerate discrimination. If you require adjustments to the recruitment process or have a preferred communication method, please email exectalent@accenture.com and cite the relevant Job Number, or contact us on +61 2 9005 5000.

To ensure our workplace is inclusive and diverse we are setting bold goals and taking comprehensive action. To achieve these goals, we collect information that allows us to track the effectiveness of our Inclusion and Diversity programs. Learn how Accenture protects your personal data and know your rights in relation to your personal data. Read more about our Privacy Statement.

Visit us at www.accenture.com