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Customer Service Rep - Skokie

Il-Skokie Car Care Plusmid

OtherCustomer Service Rep

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Quick Summary

Key Responsibilities

Greet, service, and support members by promoting and selling membership, travel products, select banking products, and other ACG offerings. Lead Generation & Promotions: Generate leads,

Requirements Summary

Experience working in a customer-focused environment and delivering timely, helpful solutions. Problem Solving & Ownership: Ability to take personal responsibility, use good judgment,

Technical Tools

OtherCustomer Service Rep

Job Type:

Full time

Hourly

[Insert location specifics. While locations pulls into the posting from the req, it is often not detailed and additional location information should be added. For ex: clarify what hybrid means for the position.]

Monday - Friday 8:30 am - 5:30 pm (Possible Rotating Saturday's 9:00am - 1:00pm)

Customer service talent is in demand, and today’s candidates want a role where they can build relationships, grow their skills, and make a real impact every day. As a Branch Customer Service Representative with The Auto Club Group, you’ll be the welcoming face of AAA—helping members with trusted products and services while driving satisfaction, sales, and long-term career growth.

Responsibilities

~1 min read

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Member Service & Sales: Greet, service, and support members by promoting and selling membership, travel products, select banking products, and other ACG offerings.

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Lead Generation & Promotions: Generate leads, share travel and insurance specials, provide travel information, and conduct outbound promotional calls for insurance and travel products.

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Customer Support & Problem Resolution: Respond to member inquiries, help resolve complaints, and refer complex questions or concerns to senior staff, agents, or management when appropriate.

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Cashiering & Payment Processing: Process payments for insurance policies, travel products, tickets, and travel money products while handling remittance/depository transfers and balancing the cash drawer.

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Branch & Team Support: Provide administrative support to travel and insurance sales staff during peak periods and participate in office activities that support branch goals.

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Additional Responsibilities: Perform other duties as assigned.

Requirements

~1 min read

High School Diploma or equivalent

Customer Experience: Experience working in a customer-focused environment and delivering timely, helpful solutions.

Problem Solving & Ownership: Ability to take personal responsibility, use good judgment, and seek solutions when challenges arise.

Digital Confidence: Comfortable using Microsoft Office applications and learning workplace technology that supports customer service.

Organization & Prioritization: Able to multitask, prioritize work effectively, and stay focused on meeting office and customer service goals.

People-First Service Mindset: Bring passion and enthusiasm for working with people while consistently exceeding member expectations through professionalism, efficient service, and a well-maintained work area.

Communication & Teamwork: Communicate effectively, both verbally and in writing, and work collaboratively in a team environment.

Accuracy & Attention to Detail: Perform basic mathematical calculations accurately to support monetary transactions.

Adaptability & Pace: Work under pressure in a high-volume, fast-paced customer service environment.

Schedule Flexibility: Work irregular hours, including holidays and weekends, and participate in community events when needed.

This is an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility.

What We Offer

~4 min read

ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.)

✓Competitive hourly wage of $19.00–$21.50, based on experience, plus additional incentives and annual bonus potential based on performance.

✓Medical plans with multiple coverage options, including HSA eligibility.

✓Prescription drug coverage.

✓Dental and vision benefits.

✓Employee Assistance Program (confidential support services).

✓Company-paid basic life insurance.

✓Optional supplemental life insurance and dependent coverage.

✓Short-term and long-term disability coverage.

✓Critical illness, accident, and pet insurance options.

✓401(k) plan to support long-term financial goals

✓3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax.

✓Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting.

✓Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service.

✓Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.

✓Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment.

✓Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements.

✓Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month.

✓Paid Holidays:

✓Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules.

✓Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules.

✓Paid leave programs, including parental, bereavement, jury duty, and military leave.

✓Tuition assistance (up to $5,250 annually; 80% covered by ACG).

✓Professional certification support with 100% reimbursement for eligible programs.

✓Opportunities for career development and advancement.

✓Complimentary AAA membership with roadside assistance and travel discounts.

✓Adoption assistance program.