acg2d ago

New

$23 – $26/yr

Licensed Field Service Rep - Birmingham, MI

Mi-Birminghammid

Other

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Quick Summary

Requirements Summary

Customer Service & Communication Provide a high level of customer-focused service. Respond to billing and coverage questions. Present

Technical Tools

Other

Job Type:

Full time

Hourly

This is an on-site position in our Peoria, IL location.

Monday - Friday 8:30am – 5:30pm

The Auto Club Group is seeking a customer-focused Field Insurance Service Representative to support members with insurance policies, payments, renewals, and product inquiries. This role combines service, problem-solving, and sales support to help members protect what matters most while promoting ACG’s insurance, membership, and financial products.

Responsibilities

~1 min read

Customer Service & Member Support

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Respond to customer insurance inquiries, explain product features and ACG service advantages, support sales processing, and resolve member/customer complaints with management support as needed.
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Participate in team service efforts and help deliver consistent, customer-focused support.

Insurance Policy Servicing & Processing

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Service insurance policies and process applications, renewals, policy changes, endorsements, status or coverage changes, amendments, transfers, billing questions, and new business applications in accordance with state rules and corporate policies.
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Respond to insurance availability, eligibility, and coverage questions; prepare proposals; update electronic member information; maintain filing systems; and provide general agency support.

Sales, Quotes & Referrals

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Provide insurance product quotes, apply underwriting and business rules and eligible discounts, complete sales, identify cross-sell opportunities, and promote insurance, membership, financial products, credit cards, Travel, and Life referrals.
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Refer customers to agents when appropriate.

Payments, Renewals & Retention

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Process insurance and membership payments, including initial, installment, lapse, and reinstatement payments; conduct retention calls; and contact members/insureds regarding delinquent memberships, late premiums, reinstatements, and cancellations.
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Support outbound promotional and retention calling while promoting ACG products and services following established guidelines.

Community & Office Support

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Assist with office events that generate insurance revenue, increase member product awareness, and support local community activities.

Requirements

~1 min read

High School Diploma or equivalent
Current Property & Casualty Insurance license.
Ability to qualify for, obtain, and maintain all required state licenses and appointments to sell and/or service Auto Club Group Membership products.
Successful completion of Customer Service, Insurance, and Membership training within 6 months of hire.

Customer Service & Communication
- Provide a high level of customer-focused service.
- Respond to billing and coverage questions.
- Present complex information in a clear and concise manner.
Insurance Servicing & Transactions
- Service insurance policies and process applications, renewals, and amendments.
- Process monetary transactions, including taking payments.
Sales Support
- Promote the sale of insurance products and services using established guidelines.

Insurance Knowledge & Sales
- Analyze member/potential customer insurance needs and determine appropriate levels of coverage.
- Prepare appropriate rate quotations.
- Organize, plan, and promote the sale of ACG insurance and membership products and services.
- Understand insurance terminology, general insurance regulations, underwriting procedures, and sales regulatory and compliance guidelines.
Systems, Records & Administration
- Use insurance and/or membership systems, such as PPS, POS, IMS, and IPM.
- Maintain accurate records.
- Proficiently use Microsoft Office products.
Communication, Math & Customer Service
- Read, comprehend, and communicate clearly and concisely with coworkers and the public, including explaining instructions, rules, and procedures.
- Perform mathematical calculations to accurately complete monetary transactions.
- Exceed member expectations through professionalism, efficient and effective service, and proper maintenance of the workstation and office facility.
Work Style & Training
- Work effectively in a team environment and independently with minimal supervision.
- Perform outbound service calls.
- Work under pressure in a high-volume, fast-paced customer service environment.
- Successfully complete appropriate training related to all Auto Club Group products and services.

Work in a temperature-controlled office environment. Willingness and ability to work irregular hours to include weekends, holidays, and community events.

What We Offer

~4 min read

ACG complies with all applicable state and local laws regarding required benefits (including PTO, paid sick leave, etc.).

Starting pay ranges from $23.00 to $25.50 per hour, based on experience.

At ACG, we offer a comprehensive and flexible benefits package designed to support your health, financial well-being, and professional growth.

Health & Wellness

✓Medical plans with multiple coverage options, including HSA eligibility.

✓Prescription drug coverage.

✓Dental and vision benefits.

✓Employee Assistance Program (confidential support services).

✓Company-paid basic life insurance.

✓Optional supplemental life insurance and dependent coverage.

✓Short-term and long-term disability coverage.

✓Critical illness, accident, and pet insurance options.

✓401(k) plan to support long-term financial goals3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax.

✓Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting.

✓Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service.

✓Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.

✓Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment.

✓Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements.

✓Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month.

✓Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules.

✓Paid leave programs, including parental, bereavement, jury duty, and military leave.

✓Tuition assistance (up to $5,250 annually; 80% covered by ACG).

✓Professional certification support with 100% reimbursement for eligible programs.

✓Opportunities for career development and advancement.

✓Complimentary AAA membership with roadside assistance and travel discounts.

✓Adoption assistance program.