Michigan Claim Support Assistant II

Job Type:

Dearborn, Michigan

Rotating hybrid schedule Monday – Friday: 8:00 AM EST – 5:00 PM EST. In office reporting will rotate based on role responsibilities. All employees will be notified of in office reporting days as applicable.

Join our Claims team in a role where your analytical skills, attention to detail, and problem-solving abilities make a direct impact on the customer experience and the financial integrity of our claims operations. As a claims operations professional, you'll take ownership of complex payment and reconciliation processes, resolve challenging issues, and serve as a trusted resource for teammates while helping ensure accurate, timely claim outcomes. If you enjoy working independently, collaborating across teams, and contributing to continuous operational excellence, this role offers an opportunity to make a meaningful difference every day.

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  Process paperwork for outgoing checks

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  Investigate stop pay requests for accuracy

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  Accurately allocate funds to correct coverage in the appropriate Claim system

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  Review checks and attempt to resolve prior to release of funds to the state for all claim systems, including redeposit funds to claim systems/accounts to avoid improper esheatment

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  Review and research activity associated with positive pay processes

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  Research incoming checks for proper allocation and process deposits including balancing accounts and resolving allocation issues

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  Balance and reconcile all claim deposits

Required

Education:

• High School Diploma or equivalent

OR

• Three years of experience in processing, customer service or business administration

A valid driver's license is required if the primary responsibilities of the role involve conducting in-person inspections or frequent in-person meetings with members.

Experience:

• Working with P.C. software applications

• Maintaining accurate files and records

• Identification, investigation, and resolution of complex problems

• Processing transactions and posting to appropriate accounts

• Organizing and prioritizing multiple tasks

• Communicating effectively (oral and written)

• Using automated processing and computer systems

• Gathering data and preparing reports

• Auditing records, products, and computer files

• Compose routine correspondence including letters and memos

Knowledge of:

• Claim processing functions

• Claim processing system

• Claim processing policy and procedures

• Data processing techniques

• Techniques used to audit data

Skills and Ability to:

• Successfully complete General Claims Training

Preferred

Skills:

• The ability to multi-task various assignments at once

• Keen attention to details

• Excellent communication skills both oral and written

• 1+ years of customer service experience

• The ability to work independently

• Banking experience preferred

• The ability to work within a team environment

• Excellent technical skills

• Data entry experience

This is a hybrid work arrangement (time spent in office and remote). Depending on the employee's role and leadership's assessment, some employees will come into an ACG facility on a weekly basis, a monthly basis, or on an "as needed" basis for key meetings and collaborative activities. Most employees will be required to come into the office, at a minimum, for important departmental meetings or team-building events.

This position is expected to remain posted through July 30, 2026; however, it may close at any time once a qualified candidate pool is identified.

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note:

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.  

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.  This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.  Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.