acg1d ago

New

USD 1500-3000/yr

Travel Agent - Charlotte, NC (South End Blvd)

Nc-Charlottemid

OtherAgent

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Quick Summary

Overview

Job Type: Full time Exempt/Non Exempt: Hourly Job Description: $1,500 to $3,000 Signing Bonus (Amount is dependent on experience. To qualify for the Signing Bonus,

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OtherAgent

Job Type:

Full time

Hourly

Nice to Have

~1 min read

(Amount is dependent on experience. To qualify for the Signing Bonus, applicants must be new to the Auto Club Group)

Charlotte, NC (South End Blvd)

Monday - Friday 8:30 am – 5:30 pm

Drive revenue growth and deepen AAA member engagement by developing new business, retaining existing clients, and promoting a broad portfolio of travel, membership, and financial products. This role delivers exceptional customer experiences through consultative sales, relationship management, and end-to-end travel planning for complex domestic and international itineraries. Success requires meeting sales goals, leveraging referral and lead-generation systems, and utilizing digital tools to build a strong, repeat client base.

Responsibilities

~1 min read

Sales Growth & Business Development

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Generate new sales, retain existing members and grow ACG’s overall book of business through multiple product offerings.
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Drive new business with competitive products and help retain The Auto Club Group’s 13+ million members.

Member Relationship Management

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Establish and grow mutually beneficial relationships with AAA Members to maximize their member experience and use of AAA benefits, leading to profitable sales, revenue growth and repeat travel bookings.
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Receive and champion customer concerns through to resolution.

Sales Goals & Product Expertise

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Achieve assigned travel, membership, and credit card sales goals.
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Sell cruises, tours, hotel accommodations, air travel, car rental, travel insurance, AAA credit cards, AAA memberships and related travel products and services.

Travel Planning & Booking Support

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Prepare complex and/or large-scale domestic and international travel packages.
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Complete reservations and advise clients regarding documentation requirements.
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Make necessary travel arrangements, including reservations, payment collection, and document processing.

Lead Generation & Technology Adoption

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Ask for referrals and build and grow a book of client business by utilizing the AAA ACG lead system.
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Proactively learn and utilize AAA ACG digital and communication technologies to achieve objectives.

Requirements

~1 min read

High school diploma or equivalent
1-year business to consumer sales

This is an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility.

What We Offer

~6 min read

Build a rewarding sales career with the stability of base pay, performance-based earning potential, and support to grow, with additional career path

✓Base pay (non-exempt)

✓Total: $32,552 base pay plus up to $10,400 in supplemental pay or commissions, whichever is greater.

✓Uncapped earning potential: Earn unlimited commissions on travel sales, with additional commission opportunities for membership and credit card sales.

✓Guaranteed commission payouts: We invest in your success as you build your travel sales career.

✓Extra incentives: You may be eligible for special performance incentives from ACG and our travel partners, plus a quarterly new hire on-pace bonus.

✓Overtime eligibility: This is a non-exempt role, which means you are eligible for overtime.

✓Career growth: Build your future through a structured career path paired with an uncapped commission model where growth and earnings are performance driven.

✓Free leads, with priority placed on prospects who are most likely to travel.

✓In-office travel events and walk-in traffic help drive daily sales opportunities.

✓Direct-to-consumer marketing supports Travel Agents and helps generate interest.

✓Exclusive Preferred Partner discounted rates and member benefits help you close the sale.

✓AAA Members travel more than average consumers, giving you access to an engaged travel audience.

✓Inside support structure designed to reduce administrative work.

✓Support from Air Desk and Inside Sales Agents.

✓Interactive group system that provides a seamless booking process.

✓Free Travel Partner training certifications provided.

✓Travel benefits for completing online training programs, which may result in free or reduced travel.

✓Familiarization tours and cruises offered through developmental programs at no cost.

✓International Airlines Travel Agent Network Card (IATAN), with benefits that may include hotel and car rental discounts and deeply discounted rates from cruise and tour partners.

✓Complimentary membership with the American Society of Travel Advisors (ASTA).

✓Medical plans with multiple coverage options, including HSA eligibility.

✓Prescription drug coverage.

✓Dental and vision benefits.

✓Employee Assistance Program (confidential support services).

✓Company-paid basic life insurance.

✓Optional supplemental life insurance and dependent coverage.

✓Short-term and long-term disability coverage.

✓Critical illness, accident, and pet insurance options.

✓401(k) plan to support long-term financial goals. 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax. Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting. Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service.

✓Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.

✓Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment. Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements. Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month.

✓Paid Holidays: Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day. Holidays vary by business unit schedules. Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays. Holidays vary by business unit schedules.

✓Paid leave programs, including parental, bereavement, jury duty, and military leave.

✓Tuition assistance (up to $5,250 annually; 80% covered by ACG).

✓Professional certification support with 100% reimbursement for eligible programs.

✓Opportunities for career development and advancement.

✓Complimentary AAA membership with roadside assistance and travel discounts.

✓Adoption assistance program.