USD 109600–150700/yr

Senior Manager, Billing Operations

Chicago · Chicago · (chicago)Full-timesenior
OperationsOperations Manager
0 views0 saves0 applied

Quick Summary

Overview

As our next Senior Manager, Billing Operations, you’ll lead the global billing team, optimize end-to-end order-to-cash processes for accuracy and efficiency, ensure compliance,

Technical Tools
OperationsOperations Manager
As our next Senior Manager, Billing Operations, you’ll lead the global billing team, optimize end-to-end order-to-cash processes for accuracy and efficiency, ensure compliance, and drive continuous process improvement through technology and strategic cross-functional collaboration. At ActiveCampaign, we believe the billing experience is a vital part of the customer journey, and you will be at the forefront of ensuring that journey is seamless, automated, and scalable. You will lead and develop a talented global team, partnering directly with Finance, Technology, and Sales leadership to translate complex billing requirements into elegant, automated financial outcomes. This isn't just about oversight; it’s about driving the strategy that fuels our global growth and seeing your innovations directly improve both our operational efficiency and the experience of our customers worldwide.
  • Oversee the billing team and global health of end-to-end billing processes, ensuring timely, accurate, and compliant invoicing across all regions.
  • Lead the charge in optimizing our order-to-cash processes, identifying and removing blockers and manual tasks to achieve operational excellence.
  • Serve as the primary escalation point for billing inquiries and disputes, ensuring the team maintains an excellent customer experience throughout the cycle.
  • Provide process improvement and insight to drive more effective reactions to customer support billing escalations.
  • Monitor billing cycles and manage dunning processes, handling complex exceptions or disputes when escalated by support for deeper analysis.
  • Develop strategies to leverage AI and automation to drive efficiencies and improve billing resolution quality, speed, and customer satisfaction.
  • Cultivate strong cross-functional relationships to ensure billing strategies are perfectly aligned with our broader organizational objectives.
  • Act as the internal expert and champion for billing functionality and strategies, serving as a consultant for both domestic and global methods.
  • Hire, train, and mentor a team that fosters a culture of accountability, collaboration, and continuous professional improvement.
  • Develop the billing operations organization by defining OKRs, clarifying priorities, and driving results through dedicated mentorship and coaching.
  • Build and manage relationships with external payment partners to ensure we are maximizing performance and staying ahead of industry trends.
  • Provide structure for complex customer contracting and specialized billing requirements to support our diverse business needs.
  • 8+ years of progressive experience in billing and order-to-cash operations, with at least 5+ years in a leadership role—ideally within the e-commerce, subscription, or fintech industries.
  • Proven success leading global billing operations within a multinational company, demonstrating a deep understanding of international invoicing, health, and compliance.
  • Expertise in ERP and billing platforms, specifically including hands-on experience with NetSuite, Zuora, and Zendesk, to drive platform optimization.
  • Strong knowledge of revenue recognition and billing compliance, ensuring all processes remain accurate and audit-ready.
  • Exceptional analytical and problem-solving skills, with the talent to assess complex payment issues and distill data into clear, actionable strategies.
  • Experience serving diverse segments, including both high-volume SMB consumers and complex reseller channels.
  • Excellent communication and relationship-building skills, with a proven ability to articulate complex financial concepts to stakeholders and nurture high-value partnerships with external payment groups.
  • Listing Details

    Posted
    March 11, 2026
    First seen
    March 26, 2026
    Last seen
    April 23, 2026

    Posting Health

    Days active
    27
    Repost count
    0
    Trust Level
    44%
    Scored at
    April 23, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
    Activecampaign
    Employees
    5
    Founded
    2003
    View company profile
    Newsletter

    Stay ahead of the market

    Get the latest job openings, salary trends, and hiring insights delivered to your inbox every week.

    A
    B
    C
    D
    Join 12,000+ marketers

    No spam. Unsubscribe at any time.

    ActivecampaignSenior Manager, Billing OperationsUSD 109600–150700