Direct to Consumer Sales Specialist | Titleist

Where Performance Meets Purpose

Join a team that values excellence and innovation, at a company known for its iconic golf brands. At Acushnet Company, your background and experience contribute to creating the best products for dedicated golfers worldwide. Here, your performance has purpose.

This role sits at the heart of the Titleist golfer experience, combining a passion for the game with a commitment to delivering world-class service. As a Direct to Consumer (DTC) Sales Specialist, you will connect one-on-one with dedicated golfers, providing expert product guidance, personalized recommendations, and seamless support throughout their journey. From driving custom club sales and helping golfers schedule fitting appointments to managing orders and resolving complex service needs, you will play a critical role in creating experiences that inspire confidence, build loyalty, and strengthen the Titleist brand. Working closely with Regional Fitting Leaders and Fitting Specialists, you will ensure every interaction exceeds expectations while leveraging industry-leading tools and platforms, including Salesforce, SAP, and our eCommerce and fitting systems. If you thrive in a customer-focused environment, enjoy solving problems, and are energized by helping golfers play their best, this is an opportunity to make a meaningful impact with the most trusted name in golf.

• Bachelor’s degree or equivalent work experience required.
• 3+ years of experience in sales, customer service, or the golf industry.
• Passion for golf and knowledge of the golf clubs product category.
• Experience with Salesforce, SAP, and Microsoft Office preferred.
• Strong communication skills with a customer-first approach.
• Ability to clearly explain products, orders, and solutions to golfers via phone and email.
• Technical aptitude and the ability to quickly learn Titleist order management and eCommerce platforms.
• Strong problem-solving skills with a focus on delivering exceptional customer experiences.
• Ability to work in an office environment and sit for extended periods.

#LI-LB1 #LI-Onsite

At Acushnet Company, we are committed to helping our associates thrive both personally and professionally. From the start, you and your family, including domestic partners, will benefit from a comprehensive suite of health and well-being programs. Enjoy the advantages of paid time off, an onsite fitness center, acupuncture, physical therapy, wellness coaches, and more. 

Our financial benefits are designed to secure your future, offering a 401k with company match, health savings accounts, and flexible spending accounts.

Additionally, you'll enjoy perks like pet insurance, legal planning, education assistance, and exclusive access to our Associate Store. At Acushnet Company, your performance has purpose, and we're here to support you every step of the way.

Join us at Acushnet Company and be part of a team that values excellence and innovation.

• Tell us about a time you helped a customer make a purchasing decision while balancing their needs with business goals. How did you build trust, and what was the outcome?
• Imagine a golfer contacts you about a custom club order that is delayed beyond the expected delivery date. How would you manage the situation to maintain confidence in the Titleist brand while working toward a positive resolution?

• Acushnet Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with a disability. EEO Employer/Veteran/Disabled.

• Acushnet Company respects the intellectual property and confidential information of third parties.  Our policy is that no employee or applicant shall disclose confidential information of a third party to Acushnet Company.  Accordingly, please do not include any confidential information of a current or previous employer on your resume or any other materials you provide to us.

• Acushnet Company participates is E-Verify. Please click here for more details.

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