Veterinary Client Care Representative - Solon, OH

We’re a team of kind, capable people who show up for each other and our clients. That means collaboration over hierarchy, mentorship without micromanagement, and a culture where every team member matters.  

• Previous experience in a client-facing or customer service role (veterinary, medical, or hospitality preferred) 

• Strong communication skills, both verbal and written 

• Ability to manage phones, schedules, and client interactions with professionalism and empathy 

• Comfort using computers and electronic medical records systems (training provided) 

• Attention to detail, especially when handling client information and payments 

• A calm, kind presence—even when things get busy 

• Availability for evening or weekend shifts as needed 

• Supporting the mental and emotional well-being of our teams 

• Offering pay that reflects your experience, role, and contribution to our mission   

• Building an inclusive and collaborative culture 

• Delivering accessible, affordable, high-quality care to our communities