Vice President, Operations

Description

Position Summary:

The Vice President of Operations will lead operation initiatives, collaborate with Operational leaders, provide guidance 

to the region leaders, develop key performance metrics to measure and achieve excellence, and work closely with 

leadership across the organization to ensure successful implementation and execution of the Company’s objectives. The incumbent of this role MUST reside in the state of Missouri. 

• →Responsible for selection and hiring of qualified staff, ensuring an effective on-boarding, and providing comprehensive training and regular feedback
• →Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards
• →Establishes annual goals and objectives for the department based on the organization’s strategic goals
• →Responsible for achieving organizational performance and retention goals, including timely completion of performance evaluations

•  Strategic vision with the ability to execute.
•  Proven leadership skills
•  Strong analytical and problem-solving skills with attention to detail
•  Strategic business partner
•  Demonstrated proficiency with financial reports, modeling, and performance presentations.
•  Ability to work in a matrix environment where multiple and competing customer demands are likely.
•  Focus on client satisfaction through internal and external communication.
•  Demonstrated leadership and ability adapt to complex workflows and priorities.
•  Impeccable judgment and ability to make sound decisions in a fast-paced, dynamic setting.
•  Excellent written and verbal communication skills
•  Executive-level presentation skills and ability to handle high-level client interactions.
•  Strong interpersonal, relationship-building, and negotiating skills.
•  High level of proficiency with Microsoft Office (Excel, Outlook, PowerPoint)

• Bachelor’s degree required or equivalent work experience the HME industry which would be eight (8) years
• Seven (7) years’ experience in relevant healthcare
• Relevant experience in health care administrative, financial, insurance customer services, claims, billing, home health and/or medical terminology training preferred
• Valid and unrestricted driver’s license in the state of residence

• Work environment will be stressful at times, as overall office activities and work levels fluctuate
• Must be able to bend, stoop, stretch, stand, and sit for extended periods of time
• Subject to long periods of sitting and exposure to computer screen
• Ability to perform repetitive motions of wrists, hands, and/or fingers due to extensive computer use
• Must be able to lift 30 pounds as needed
• Excellent ability to communicate both verbally and in writing
• May be exposed to angry or irate customers or patients
• Ability to effectively communicate both verbally and written with internal and external customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy.
• Ability to travel-Extensive travel as needed