Energy Advisor - Customer Care Agent

US·BaltimoreRemotemid

OtherCustomer Care Agent

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Quick Summary

Key Responsibilities

Process energy incentive applications, reviewing for eligibility.

Requirements Summary

Proficiency in MS Office applications (Word, Excel, PowerPoint, Outlook) Strong data entry skills and attention to detail; ability to type 45–50 WPM Excellent analytical, writing,

Technical Tools

OtherCustomer Care Agent

AdNet/AccountNet, Inc. is a WOSB, MBE and WBE owned human capital management firm, founded in 1990. We blend the best in people with the ongoing demands of the workplace by providing high-quality teams and subject matter experts.

Responsibilities

~1 min read

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Process energy incentive applications, reviewing for eligibility.
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Provide inbound and outbound support to applicants and program participants via phone and online chat
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Perform back-office processing in support of utility clients and their customers
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Achieve daily, weekly, and monthly performance metrics and quality standards
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Maintain confidentiality of client and customer information
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Perform data-intensive tasks accurately while meeting deadlines
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Adapt quickly to process changes and contribute to team problem-solving efforts

Requirements

~1 min read

Proficiency in MS Office applications (Word, Excel, PowerPoint, Outlook)
Strong data entry skills and attention to detail; ability to type 45–50 WPM
Excellent analytical, writing, and communication skills
Ability to collaborate effectively with internal staff, clients, and vendors
Strong problem-solving skills and the ability to analyze situations and recommend solutions
Flexible and adaptable, able to handle multiple priorities in a fast-paced environment
Positive attitude, high energy, and enthusiasm for helping program participants
Ability to work independently and in a team environment
High school diploma or GED
Excel and database navigation skills are required