Client Human Resources Business Partner V

ADP is hiring a Human Resources Consultant V - Team Lead in the Florida market. 

• Are you ready to join a company offering career advancement opportunities throughout your career journey?
• Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
• Are you looking for an inclusive environment with a culture of collaboration and belonging?

In this role, you'll be a trusted advisor to our clients, using your HR experience, ADP product expertise, and consulting skills to solve their most critical business challenges. You carry the weight of ADP’s service reputation and client satisfaction in your hands. 

The nature of what you do every day will not change – your #1 goal is to help clients.  Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!  

To thrive in this role, you must be comfortable building relationships with external clients and internal partners.  You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion. 

Ready to #MakeYourMark?  Apply now! 

To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos 

WHAT YOU'LL DO: Responsibilities 

What you can expect on a typical day: 

Research, Troubleshoot, and Resolve. You will serve as an HR expert to ADP's largest clients and support ADP's most complex products/technologies. You will solve client problems – taking a broad perspective to identify solutions. You will work independently to resolve issues. You will also work proactively with clients to provide information, best practices, and training on ADP solutions. 

Communicate and Exceed Client Expectations. You will use your strong interpersonal skills, HR, and ADP product knowledge to communicate with clients and resolve issues. You will set priorities, organize your day, multi-task, change direction, and provide prompt follow-up. You will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of "Integrity is Everything."  

Provide Recommendations and Educate. You will interpret internal or external business issues and recommend solutions/best practices to ADP leadership and clients. You will share knowledge and best practices with less experienced Consultants and Specialists at ADP. 

TO SUCCEED IN THIS ROLE: Required Qualifications

• Candidates must reside in Florida as this role supports an external client territory 
• This position follows a hybrid work model (Remote/Field in FL), requiring frequent client visits and the ability to travel for onsite team meetings and other business-related activities as needed.
• At least 8-12 years of professional consulting experience or equivalent experience as a practitioner in a systems-related organization
• At least 8-12 years of experience in a customer service or human resources environment, with proven ability to produce positive results

A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experiences could include:

• Experience noted above, OR
• Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

BONUS POINTS FOR THESE: Preferred Qualifications