Client Retention Specialist

ADP is hiring a Customer Service Specialist II/Client Retention Specialist. This position is hybrid, working in the office 3 days per week and from home 2 days per week.  In this position, you'll join a team of rock star professionals who are responsible for ensuring every customer interaction is a best-in-class experience. You'll combine a passion for service and discovering innovative solutions with our top-ranked training programs to help customers enjoy every drop of value within our products.

RESPONSIBILITIES:

• Provide Tier 1 customer support
• Respond to basic inquiries regarding ADP products
• Resolve routine customer concerns with pre-defined solutions
• Handle customer inquiries that could require data entry changes
• Answer non-technical questions regarding ADP products and questions that cannot be handled by associate specialists as appropriate
• Learn and navigate ADP systems in order to respond to issues

QUALIFICATIONS REQUIRED:

• At least 1 year of previous experience
• High school diploma

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

• Experience with SBS Service or Implementation
• Bachelor's degree or equivalent in education and experience
• Strong client relationship and interpersonal skills
• Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
• Demonstrated ability to learn and apply basic concepts in new situations
• Organizational skills including the ability to multi-task, set priorities, and follow up in a timely manner
• Ability to collaborate and work in a team environment as well as work independently and make sound decisions