Continuous Improvement Senior Manager

United States·Louisville Ky ( Bluegrass Parkway - ) - LouisvilleNormalsenior

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Quick Summary

Overview

The Senior Manager, Business & Continuous Process Improvement is responsible for leading strategic business initiatives, operational excellence efforts, payroll integration implementations,

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Responsibilities

~1 min read

→Lead business analysis efforts including requirements gathering, business process evaluation, impact analysis, solution design, testing support, validation, implementation and training.
→Partners with Product and Technology teams define scalable solutions that align business requirements with strategic objectives.
→Provide subject matter expertise on payroll integrations, business processes, technical requirements, data flows, and system capabilities.
→Evaluate system enhancements and process changes, ensuring alignment with operational/business objectives and client needs.
→Guide teams through complex problem-solving efforts requiring analytical and technical expertise.

→Analyze operational performance data to identify trends, root causes, risks, and opportunities.
→Lead change management initiatives that improve efficiency, client satisfaction, and organizational performance.

→Champion innovation and adoption of technology-enabled solutions that drive long-term business value.
→Represent the organization in cross-functional initiatives, sales engagement, strategic, and executive-level discussions.

→Support payroll operations and cross functional team development and readiness efforts related to process and scalable business solutions with staff development and readiness efforts.

→Partner with Retirement Services, Payroll, Product, Technology, Compliance, Finance, and Operations leaders to align priorities, influence, and drive strategic initiatives.
→Ability to offer process improvement recommendations on key business projects and objectives in a cross functional/matrixed environment.

Requirements

~1 min read

In-depth understanding of payroll operations, retirement services, payroll integrations, and related regulatory requirements.
Experience gathering business requirements and translating them into scalable operational and technology solutions.
Experience with project management, stakeholder management, and organizational change management.
Analytical and problem-solving capabilities with the ability to translate data into actionable recommendations.
Excellent executive communication, presentation, and influencing skills.
Ability to lead projects through complexity and ambiguity while meeting project expectations.
Demonstrated ability to influence across matrixed organizations without direct authority.
Knowledge of risk management, compliance, and operational controls.

Bachelor's degree in Business Administration, Information Technology, Human Resources, Operations Management, or related field.

8+ years of progressive experience in payroll operations, retirement services, business process management, consulting, implementation, or related disciplines.
5+ years of leadership experience managing teams and developing people leaders.
Experience managing client-facing service and operational organizations.
Proven experience leading large-scale business transformation, process improvement, or implementation initiatives.
Experience managing cross-functional projects involving technology, operations, and business stakeholders.