Insurance Resolution Consultant

ADP is hiring an Insurance Resolution Consultant

• Are you ready to join a company offering career advancement opportunities throughout your career journey?
• Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
• Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may be an opportunity for you. Read on and decide for yourself. 

In this position, you will provide first-level customer support and respond to basic inquiries regarding ADP’s Insurance Services products. You'll combine your passion for service and providing innovative solutions with our top-ranked training programs to help customers enjoy every drop of value within our products. 

Building on the existing knowledge base, as an insurance resolution consultant at ADP, it is also vital to have a thorough understanding of the payroll industry and workers' compensation insurance products. This includes knowledge of payroll processing systems, integration of benefits, and regulatory compliance aspects that directly impact insurance premiums and claims management. Familiarity with state-specific workers' compensation requirements and the ability to navigate through the complexities of claims procedures and audits are essential. This comprehensive expertise ensures that you can provide holistic solutions that align payroll services with workers' compensation policies, ultimately optimizing client satisfaction and operational efficiency.

To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion. 

Ready to #MakeYourMark?  Apply now! 

• Assist Clients. You will resolve routine customer concerns with pre-defined solutions and handle customer inquiries that could require data entry changes. You will answer non-technical questions regarding ADP’s Insurance Services products and questions that cannot be handled by other teams. You will learn and navigate ADP systems in order to respond to issues.

• Communicate and Exceed Client Expectations. You will use your strong interpersonal skills to communicate with customers and resolve issues. You will set priorities, organize your day, multi-task, change direction, and provide prompt follow-up. You will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of "Integrity is Everything."  

• Provide Recommendations & Educate. You will interpret internal or external business issues and recommend solutions/best practices to ADP leadership and clients. You will share knowledge and best practices with less experienced Consultants and Specialists at ADP.

• Experience noted above, OR
• Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.

Bonus points for these: Preferred Qualifications

• ADP’s Payroll platforms knowledge