Service Solution Specialist

• Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress? 
• Do you want to continuously learn through ongoing training, development, and mentorship opportunities? 
• Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights? 

Well, this may be the role for you. Ready to make your mark?

As a Service Support Specialist, you’ll act as a technical resource to the client service team and ADP clients by supporting software, legislative and programming inquires. You’ll be partnering with associates inside ADP or outside with our clients. You’ll deliver your human capital management expertise in an increasingly competitive global marketplace.

To thrive in this role, you must be comfortable acting as an escalation resource for customer service representatives and managers during client conference calls and client visits. You are eager to learn and adapt well to change. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on.

Ready to #MakeYourMark?  Apply now! 

• →Mentoring and training. You’ll act as a technical mentor to the client service associates by analyzing associate trends and you’ll determine knowledge gaps ensuring feedback is provided to Managers where coaching or training is required. You’ll provide technical training to associates as needed.
• →Develop knowledge.  Through your technical mentoring, you’ll coach and upskill new and existing associates on ADP programs and processes. You’ll stay current on updates to ADP products & services.
• →Problem-solver. You’ll be an escalation resource by assisting management team with client escalations where required, and provide end-to-end service experience, following up with all parties involved.
• →Exceed expectations. You’ll support Manager, customer service representatives by attending client conference calls, client visits and taking complex projects works/issues which are above CSR capabilities.
• →Client Focus and professionalism. You’ll maintain a strong client focus at all times and deliver stellar service initiatives. You’ll support ADP's vision by demonstrating professionalism and maintaining confidentiality. 

• Focus on your mental health and well-being. We take care of one another and offer support for your well-being… because healthy associates are happy ones.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.  
• Knowledge to help you grow. Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
• Innovate. Problem-solve. Shape the future of work with people you like.
• Balance work and personal time. Flexibility to integrate work more easily in your everyday life.
• Go Global. With operations around the world, exciting new networking opportunities abound.
• Belong by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.  

What are you waiting for?  Apply today!