Consumer Access Specialist Part Time Evenings Lenexa City Center

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

• Hours: Monday - Thursday 3pm - 9pm

• Performs Medicare compliance reviews and issues Advance Beneficiary Notices of Noncoverage as needed.
• Creates accurate estimates for patient financial responsibility and collects payments or establishes payment plans.
• Coordinates with utilization management staff for pre-authorization issues and ensures patients have necessary logistical information.
• Contacts insurance companies to verify eligibility and benefits, and obtains pre-authorizations within established timeframes.
• Registers patients for all services, ensuring accuracy and minimizing duplication of medical records.

• Demonstrates mature judgment in dealing with patients, physicians, and insurance representatives.
• Working knowledge of Microsoft programs and familiarity with database programs.
• Ability to operate or utilize general office equipment and technology, such as a computer, fax machine, printer, and scanner, with or without reasonable accommodation.
• Ability to effectively learn and perform multiple tasks and organize work in a systematic and efficient fashion.
• Ability to communicate professionally and effectively, both verbally and in writing, with or without reasonable accommodation.
• Ability to adapt in an ever-changing healthcare environment.
• Ability to follow complex instructions and procedures with close attention to detail.
• Adheres to government guidelines, including CMS, EMTALA, and HIPAA, and corporate policies.
• Understanding of HIPAA privacy rules and ability to use discretion when discussing patient-related information that is confidential in nature, as needed to perform duties.
• Knowledge of computer programs and electronic health record programs.
• Basic knowledge of medical terminology.
• Exposure to insurance benefits and ability to decipher insurance benefit information.
• Bilingual – English/Spanish.
• Experience in a customer service-related field.
• Exceptional customer service skills.
• Advanced understanding of insurance knowledge and benefits.
• Advanced understanding of hospital electronic medical record (EMR) systems.
• Intermediate knowledge of medical terminology.

• Associate degree [Preferred]
• High School Graduate or Equivalent [Required]

• N/A

• 1+ year customer service [Preferred]
• 1+ year relevant healthcare [Preferred]
• 1+ year revenue cycle [Preferred]

• N/A

• Certified Healthcare Access Associate (CHAA) [Preferred]
• Certified Revenue Cycle Representative (CRCR) [Preferred]

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.